5 days later and still no email to DL my preorder.
I tried mailing tech support and got a canned reply saying Go take a flying leap.

Called the number the website said to call if you have problems.and the following conversation really happened. (paraphrased)

"hello e-fronter store , how may I help you"
"Hi, wheres my stuff?"
"I can't help you with that."
"Isn't this the number to call if I need help with my order?"
"Why, yes, indeed it is"
"So, where's my stuff?"
"I cant help you with that."

at this point I have that look on my face like John Cleese at the parrot store.

"Did i call the wrong number?"
"No this is the rigth number to call. How can I help you?"
 
(looking around for hiddden candid camera)
"Wheres my stuff"
"Sorry, we don't handle that kind of request here."
"So who does?"
"Call the number posted on the web site (recites the number Im calling)"
"That's you!"
"Yes it is how can I help you?"

They are also helping me by cheerfully ignoring my trouble ticket.
 
And so folks, it is my firm belief that the entire universe has gone completely insane.

Anyhow, that Norwegion Blue has lovely plumage.  WTF!

How bizarre! :blink:

They might be thinking you asking for 'stuff' that you are expecting a posted delivery?

Perhaps try them with:

'I haven't received my pre-order download link!'

Maybe that won't loop their programming! :sneaky:

Klutz

Hi-

If you have an open ticket, they will get to you as fast as they can.  Not sure who you spoke with, but looking you up by your user name here, all I show are 2 incomplete orders.  At this time, you do not have an active pending order for Poser 7.  Did you have some problems during checkout?  Email support and they will assist you as soon as they can.  My apologies.

Tori

Yes, thats what I said. I specifically told him it was regarding my pre-order download link.(Remember, I was paraphrasing)

Thanks for chiming in though, its nice to know someone give a (exlpetive)

Aye at times it is good to vent and get a response...

Klutz :0)

You actually don't have a preorder right now.  I would attempt to place your order again.  That is the current reason you don't have a link.  And we all care, we're just in high volume times.  Sorry for the frustration  :)

Tori,
are you with EF,? if so perhaps you can connect me with someone who can help me.

I have tried to contact EF by everymeans possible, I ordered Poser6 DL on Nov 14, and I even have a coupon code for Poser7 dowlnload. The two aborted attempts to buy Poser 7 was just to see if I could get my upgrade that way, using the coupon code, but it was rejected both times. I JUST DON'T KNOW WHAT TO DO NEXT

Yes, I am with CP at EF, but can't do much on this but direct you to open a ticket.  So the coupon code that came with your P6 from DR isn't working to purchase at the EF store?

At this point, all I can do is request you wait patiently, and they will contact you as soon as they can.   We will get you a Poser 7 ESD SE copy.  I promise.  :)

You can always track me down on the CP forums if you don't have what you need by the end of next week.  I am trying to pop in and help where I can, but I have plenty of other things I have to do too so am not the best resource, my apologies.

Hi there,

I am exactly in the same position.

I received a message with a free coupon for poser 7.

I don't know how to apply this coupon.

All there is on it is my serial number for poser 7.

???

Thank you for your words of consolation. At least now I am confident it will all work out eventually.

I was sooo looking forward to playing with my spiffy new Poser7 this weekend, I guess I'll just have to occupy my time with my clunky old Poser6, sitting at my shabby little computer in my shabby little house, later on tonight after I drive home in my shabby little car from my shabby, shabby little job.

Lord, why was I made to suffer so??

after you add the download version to your cart with your platform, etc, under it (in the actual cart) there is a place for the coupon:) trying to be helpful.........

Thanks for taking the time to answer.

Jean

Pythons Parrot skit . It sounds  more like the Cheese Shop skit.... Excellent choice but we
really don't have any cheese!!

Hmm, I just waited patiently and got my email to download (about 8 days after release of P7). The first download attempt failed when it just stopped. Had to redo my browser so it had a "resume" for my download thingy. Then it took 12 hours just to get the main part (I'm on DSL). Now I get to play with it and see if it's worth all that trouble. :)

The insanity continues, I called the before mentioned number again and the person there was very happy to tell me that my order expired and I should have tried to download it before.

Which of course is what I've been trying to do for the past FIVE DAYS.

Of course , all correspondence and trouble tickets are being dilligently ignored.

Apparently, they have my money and so feel no obligation to fulfill thier end of the deal.

This must be thier very special way of "thanking me for my pre-order" personally.
EF, I really appreciate all you have not done for me.

Let this be a warning to all of you who are thinking of doing business with EF.
They take the money and run.

As for "take the money and run", I don't think so :) When they issued the "buy P5 and get P6 for free" I had absolutely no problems; when I preordered P7 I waited two, really TWO days before getting the download link, and I was one of the latest to preorder, so.... Tori told you to wait, and as she said it on a friday evening it could be that you'll be contacted not before next monday or so, normal business practice :) Another thing out of my mind, excuse me if it is all but crap: if you bought P6-free P7 from EF site, I don't think you can request your P7 copy from CP store, and vice-versa....is this the case? This is the only thing I can think about your coupon not working in the CP store. (At least I think that EF and CP have separate stores, even if it's the same company, with separate order tracking systems). Ehr...did you downloaded P6 when you bought it??? I know links works for 30 days then go away...obviously, December 15 is over this period from your order, it might be that your correspondent was referring to this. I don't want to be rude or dismiss you, I am only venting out my thoughts hoping to help. Good luck :)

This is all EF. They messed the order up. Period. A preorder such as mine should take precendance (sp?) over new orders. It is my opinion that a case such as mine should be amended ASAP, not wait a week or two and someone might get to you,  if not call us again, when we are not so busy. The source of my frustration is that its nearly impossible to get in touch with anyone who can help you. 
They have reps cruising these forums, as you can tell these folks have access to my files, yet did any one of them do anything to help me? Not one. It took them time to access my files, why not either fix the problem themselves, or alert someone to fix it.
Where I work, the  person who sees a problem is responsible for making sure the problem is resolved. If I shrugged my shoulders and said I'm too busy and its not my job anyhow, I would be fired. As I should be.
Resolving customer issues or complaints is always Job#1. 
At least it is when it comes to MY clients, big or small. I expect that same work ethic from others. If they hem and haw and pass the buck, they lose my respect and my dollars.
So there. 
By the way lucsteff, I'm not venting at you. but at the EF REPs WHO I KNOW ARE READING THIS, yet DO NOTHING constructive or helpful.
You are just a freindly voice in the wilderness, and I apprediate your concern.

This must just be a perspective of time thing...

When I placed my order I ordered the wrong platform, so I had to contact them and get that fixed. I sent a note to support and contacted one staff member directly.

Knowing that people sleep, and have other things to do as well as hold my hand, I waited. In my opinion, that they got back to me in two days was fast, considering all the other things going on. They corrected my platform issue, but I then had another point of confusion on my end over Miki (I did my order through p6) and wanting to know if I could use her on both my Mac and PC copies of Poser (P6-Mac, P7-PC). Again, I sent a note to the same person, and he copied off to a technical person to find what I needed to get (the Miki Face module - which I forgot I had ordered 6 months back before I even had Miki :) ). Waited over a weekend, got a reply sometime that following Monday.

Worked for me.

In my opinion, given the size of the operation and the scale of a new core product rollout, they were very fast and very attentive to me.

Give them a little time, and make sure you have done everything on your end that you can.

On a weekend, I don't expect people to be in there working. And I don't expect them to have remote login access from home to get into the servers for my issues. Probably the only employees with that access are the guys in the IT office. Being near the Silicon Valley (near as I can guess from where Starlet lists her home), they probably have card key access to a secure office that might not even work on weekends. But even if they can get in, I would not expect them to be working on a weekend. That kind of expectation is just unreasonable.

Starlet noted above that your order had never completed.

"You actually don't have a preorder right now. I would attempt to place your order again. That is the current reason you don't have a link."

• When ordering at CP, I make sure I get an invoice, and then I go to 'my stuff' and review the order to see if everything on it makes sense. If something doesn't make sense, or if the order doesn't show up - I'll contact them to ask if they got it after waiting a little bit, and failing that order again. Likewise with any e-com site.

Right after ordering, did your order history / invoice look normal?
Check over your invoice and order history - if you spot anything funny, at least you will know what points to raise in getting fixed. See if your credit card was ever actually billed... If not, your order was probably never ever inputed, which seems to be what Starlet was writing above.

Barrelhaus, do what Arcady told you. Check every bit you can from your part, invoices, donwload links for your P6 (even if it could be expired by now, but at least you must have gotten it at the time), emails about the matter (I've received at least two of them, one when ordered and one when the download link became available), credit card movements....and I mean EVERYTHING. If there's something amiss, recollect all the infos you can and recontact them, making sure they are addressing the problem on the account you really have, not on some "Mr. Haus Barrel" that could be around (you know, if your name is John Doe, they must work on John Doe's account....). - If you have the original email with the download link and serial number for P6 (as I have understood, you ordered P6 with free P7 when available, correct?), try to forward it to the sales helpdesk by mail even if they wrote not to do it on the main help page, or at least have the invoice number at hand when calling; keep trying, there MUST be someone who can help... - If you haven't received it, then make sure your order was correctly placed (you can see it in your account informations, on then EF site); it could even be that your provider hasn't even received the mail... - If you can see credit card payments and you can't find anything from EF, try to replace your order and be absolutely sure you get at least an online invoice; as I said, an email could be missed in action....but the online invoice is there for you, in the account page, everytime. Now I've ran out of ideas, but above and in Arcady's post there's all you can do to address the problem :) And another thing: be patient, Tori told you "You can always track me down on the CP forums if you don't have what you need by the end of next week", that means this current week :) Good luck again, keep us informed ;)

Did you use your p7 coupon?