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Poser - OFFICIAL F.A.Q (Last Updated: 2025 Jan 28 6:42 am)
Subject: PP2012 Pre-order voucher problems
Quote - Hi
I'm not having any luck either.
My order history shows my order for Poser 9 but the cart shows Poser Pro at $150 and won't except my code because it's for the wrong product.
I haven't recieved a new e-mail since my order confirmation.
Mike
This sounds reasonable. Cannot you just remove Poser Pro from the cart and put Poser 9 in?
I logged in at the Smith Micro store where I ordered. The item I ordered was for a "voucher redeem". I didn't enter any code because I thought that meant the system knew I had paid already. It directed me to paypal and only once I had confirmed, did I realise I had paid twice.. I should have paid more attention, instead I paid more money....I started a ticket as well.
Poser 11 Pro, Windows 10
Auxiliary Apps: Blender 2.79, Vue Complete 2016, Genetica 4 Pro, Gliftex 11 Pro, CorelDraw Suite X6, Comic Life 2, Project Dogwaffle Howler 8, Stitch Witch
I called them this morning and the guy I talked to took about 10 minutes but got it fixed so I could use my voucher. If you can call it's best. I tried everything and nothing worked until he went in and fixed the problem then I was able to use my vouchers correctly. Also he said I would get an email with the download info, that was 5.5 hours ago and no email yet, I think they are a bit overwhelmed today.
1-949-362-8461
There's another problem now...I just noticed that the expiry of my download links says Oct. 20th..Today?? Now with over 5 Gig of stuff to download I haven't a hope in hell of getting them all done tonight, so does that mean I lose them after today..!!
I have asked in a ticket...[sigh].
Injustice will be avenged.
Cofiwch Dryweryn.
Quote - There's another problem now...I just noticed that the expiry of my download links says Oct. 20th..Today?? Now with over 5 Gig of stuff to download I haven't a hope in hell of getting them all done tonight, so does that mean I lose them after today..!!
I have asked in a ticket...[sigh].
Yes, 20. Oct. In what timezone do you live in?
I finally got it to open my shopping cart with Poser 9 shown in it.
But it won't accept my Voucher Code.
It says required products not purchased.
I tried a number of times.
If I didn' think that they had already billed me $79 I would just go ahead and pay the $99 and get it over with.
I guess I'll have to start a ticket with support, I keep hoping that the e-mail with the correct link will show up.
Mike
If you shoot a mime, do you need a silencer?
Quote - I finally got it to open my shopping cart with Poser 9 shown in it. But it won't accept my Voucher Code.
It says required products not purchased.
I got the same error message with a P9 (physical upgrade); I also have an incident ticket in. Whoever gets it fixed first, please post the solution!
Poser 12, in feet.
OSes: Win7Prox64, Win7Ultx64
Silo Pro 2.5.6 64bit, Vue Infinite 2014.7, Genetica 4.0 Studio, UV Mapper Pro, UV Layout Pro, PhotoImpact X3, GIF Animator 5
I called them and it took him 10 minutes to fix it so I could get it. Had tried everything. If you can call it's best. I tried putting in my code 3 times and it said it was expired. The guy at smith micro had to physically go in and fix it. Hoping you're in the states so you can call...or there may be an international number on the website.
1 949-362-8461
Woo Hoo!!!
I got it fixed.
I submited a ticket and recieved an answer within a half hour.
It had a link to my cart with the Poser coupon listed as purchased.
I just had to enter my voucher code and continue to check out.
I ordered the hard copy so now I'll have to wait but it's on it's way.
So if your still having problems I'd put in a support ticket.
Mike
If you shoot a mime, do you need a silencer?
I always go for the physical package, I like to have the box.
When I do download software the first thing I do is make a install disk, with a lable etc. so it looks like the hard copy.
Now I can get backt to trying to get Widows 8 to install.
It doesn't want to load my video drivers.
Mike
If you shoot a mime, do you need a silencer?
cf: "I finally got it to open my shopping cart with Poser 9 shown in it.
But it won't accept my Voucher Code.
It says required products not purchased."
"I got the same error message with a P9 (physical upgrade); I also have an incident ticket in. Whoever gets it fixed first, please post the solution!"
In response to the incident ticket, SM fixed something and in the reply to the ticket sent a link from which to place the order. This time the price was correct and it accepted the voucher. I ordered physical shipment, so TrekkieGrrrl can get her download finished! ^^
Poser 12, in feet.
OSes: Win7Prox64, Win7Ultx64
Silo Pro 2.5.6 64bit, Vue Infinite 2014.7, Genetica 4.0 Studio, UV Mapper Pro, UV Layout Pro, PhotoImpact X3, GIF Animator 5
When you "purchased" the pre-order voucher your CC was not charged. They sent you a pdf file with emedded links and a download for early adopter badge.
Download the pdf file. When opened, you are asked if you puchased directly from SMS or from CP.
If you purchased from Smith Micro click on the link. If you purchased from CP, click on that one.
I didn't need to enter the voucher code because I purchased from SMS directly.
If you click on the link and have to log into your account, log in and click on order history.
You should see a listing for pre order voucher for whichever version you ordered.
Click on the order number. You should be taken to a shopping cart that has the app at the pre-order price and the EDS.
If you don't want the EDS, click on remove.
Go through the checkout. This time, you CC is actually being charged for the transaction.
Pre-order vouchers must be redeemed by the end of the month.
If you didn't buy the EDS, you still have 30 days from the date of purchase to d/l your order.
If you purchased pre-order from CP, you will need your voucher code.
Quote - When you "purchased" the pre-order voucher your CC was not charged. They sent you a pdf file with emedded links and a download for early adopter badge.
Umm yes it was actually, and I have the CC statement that proves it..
Some people have been charged twice, it was a stupid way of doing it, more complicated than it need have been..
I wasn't charged twice because I saw it in time..
Injustice will be avenged.
Cofiwch Dryweryn.
Hi
It was the most complicated way possible of doing something simple.
I preorder things from Amazon all the time. I just place my order, when the item becomes available they ship it and bill my credit card.
My guess is that this was done this way to get some money into the company ahead of the release.
I don't think it's strictly legal to charge for something before it can be shipped, so to get around that they sell the Coupon for $79.99.
You aren't purchasing the software you are purchasing a credit, like a gift certificate.
This allowed them to get an influx of cash in a hurry, why else go through all of this.
If they has actually sent out all the e-mails the morning of release it would have helped a lot, the e-mail I got from support cleared it all up in a minute, but I never got one until I asked.
Mike
If you shoot a mime, do you need a silencer?
Quote - It was a way to get the money in one quarter while still shipping the product in the next one, I believe. It had something to do with meeting revenue forecasts.
I suspect it was more to do with avoiding CCs expiring between pre-order time and shipping time. The dates for their quarters would have to be rather awkward for the 20th to be the start of one.
Maybe it's not quarters, but it had something to do with that. Maybe they just wanted really strong initial sales... Doesn't explain it, though.
If the blog post were still up I could clarify it better. This link should explain it, but now it takes you to another page.
http://blog.smithmicro.com/2011/08/18/poser-3d/pre-orders-vouchers-redemptions-oh-why/
Quote - If the blog post were still up I could clarify it better. This link should explain it, but now it takes you to another page. http://blog.smithmicro.com/2011/08/18/poser-3d/pre-orders-vouchers-redemptions-oh-why/
Their blog appears to be broken, as none of the article, category, or page links work (i.e. what are supposed to be permalinks, aren't). The article you mentioned is still visible but only from -> http://blog.smithmicro.com/
I think we're both right, in that they are guaranteeing all the pre-order revenue without having to wait until they actually ship product.
that is correct.
the accounts dept wanted the money in one Quarter but P9/2012 wasn't going to be ready to ship until the next Quarter.
the comprimise was, buy vouchers in the Quarter the accounts dept wanted the money to go onto the profit sheet in, then redeem them when Poser was ready. basically Pre-Ordering it, just like you do a DVD or a video game.
no biggy.
UPDATE
after a long, long, long distance call with 1 949-362-5800 (its SmithMicro itself)
I figured out:
The voucher doesnt work. SmithMicro knows that.
You have to call'em, they will activate/redeem your voucher manually. Then you have to enter your SmithMicro account for downloading the reduced software.
Any other procedure doesnt work, especially not the online customers service. They have no clue and are bombing you with text modules.
I hope, this helps.
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I can't remember so please bare with me here..
I thought I paid for the above voucher already.. I just tried to redeem it at SM and they want my CC details again which means another $180, so paying twice..
Am I right in what I think about the voucher or has my memory finally failed me into my old age..
TIA
Injustice will be avenged.
Cofiwch Dryweryn.