Hello All -

If you have an issue while trying to place an order, browsing the site, your wishlist, cart, etc; please report them here. Also, before posting in this thread, be sure to check to be sure it is still an issue for you as of today. Many issues have been addressed and fixed over the past few days. So if you feel there is something that is not working as intended or you have had an issue with it from today moving forward...please post those here. We want technical issues in this thread. Something that does not work as it should. Ideas for colors, fonts, or page layouts we would like to keep out of this thread so we can focus on getting any bugs fixed that are still out there if any.

Please post 1 issue per thread. Even if that means starting multiple threads. That way we can go in and mark each one as addressed when they have been corrected or put in as an issue to be worked on. Please and thank you

Atenais is having a 70% off sale. One of her older products is like $7.50. At 70% off, it's showing a sale price of $3. However, when i put it in the cart, my Prime 55% off clearance is over riding the cheaper sale price and showing the 55% off Prime clearance prices. The $3 price is 70% off the regular catalog price not 70% off the clearance price. Shouldn't we get the sale price if it is cheaper than the Prime clearance price?

Area of Bug: Freestuff

Bug: Search results are incomplete

Issue/Example: if i do a search in Freestuff using the keyword[s] scifi [no hyphen] i get this message -

'Searching: 'scifi'

We've found 146 unique freestuff results.'

however, if i count the number of items showing, i can only see/have access to 49 of the 146. i cannot scroll past a certain point, and there are no page numbers to move forward with. [keep in mind i get the same type of thing when using any keyword, and scifi is only an example]

Please do not count this as a 'site layout' issue as it is actually BOTH functionality, or lack thereof, as well as layout.

Area of Bug: Search functionality

Bug: Intermittent functionality

Issue/Example: the search functionality continues to be, for lack of better terms, unreliable. yesterday i could do endless gallery searches directly from the search box within the galleries, as well as being able to use the Search Site function under the Community tab. today i am getting no return of results and end up with a Renderosity page that populates with nothing [please refer to the following link for visual representation: https://www.renderosity.com/mod/forumpro/?thread_id=2893969]

on the day i posted the image to the above noted thread, gallery searches were obviously not working. again, yesterday, Sept. 15th i had no issues. today, i'm back to the same results i was experiencing on the 12th.

i am using the newest version of Firefox with latest update, plus AdEdge adblocker with only the original 'subscription', and no changes have been made anywhere to either my system [no updates or anything, no new programs, etc.] or my browser during the referenced timeframe.

Area of Bug: Galleries

Bug: Form for crediting merchants & items used in images

Issue/Example: it has been difficult for quite a few people to give multiple merchant credits in the form set-up. to be honest, i do not know if that is why there have been empty boxes in the thumbnail area where some sort of upload failure has occurred because of this, or if it is for some other reason.

the problem of trying to credit merchants has been documented in other threads, and if by chance this has been addressed in the past two days, then simply consider me late to the party as i've no image currently to upload and try things out for myself.

Area of Bug: Forums

Bug: Failure to create thread

Issue/Example: i started a new thread in this very forum, and upon me hitting the 'Add Comment' button, the site got hung up and i was thrust out into the forum with no thread generated. there was a site message at the top of the page that stated an error had occurred and was logged, so perhaps your programmer[s] go back and search the event log to get an idea if it is an actual bug or just an anomaly. it was sometime betwixt 10:30PM & now, EST... i've only ever had this happen once before since the site changes.

the following i suppose is not really a bug issue, but more one of functionality, so you may deem it as entering the 'layout' aspect of the site

Area of concern: Archived pages that deal with 'Featured Galleries'

Issue: Ton of either dead links, or links that do not take you to a specific image as expected, but instead drop you into the specified gallery with the most recent postings

Example: below is a screenshot of the results i got using the Site Search functionality. for this example, i used Markus Vogt for my search since i felt pretty positive that his work would give me lots of links to archived pages. the links with red dots indicate that if you click on any of those links that start off with the phrase 'Renderosity Gallery of the Week', you'll be taken to an archived page that lists the featured artists of that week within the chosen gallery/genre. pick a link, any link, from the Site Search results & go to an archived page and you'll see what i am referring to - broken links, or missing thumbs that are showing as still being linked to maybe the thumbnail's full-sized image? but no, you will get plopped down into the What's New of whatever gallery/genre the archived page is 'parented' to... and the reason i am not taking screenshots of any of the archived pages is because not all archived pages are broken in exactly the same way. i leave it to someone from behind the scenes to have the adventure of exploring that fun maze...

Area of Bug: Galleries

Concern: Nudity/Violence filtering

Issue/Example: it is my understanding that whenst you are logged in, you have the option to set your filtering option through your profile if you do not want to see nudity & violence. it is also my understanding that by default, whenst not logged in, that thumbs that are to images of such a nature are removed from sight. all these things i have tested and everything does what you'd expect it to.

the trouble starts if you are not logged in, or are logged in & are using filtering, and you click an image. it opens up and wow! you want to see more by that artist, so over on the right is a panel that calls out other image titles of that artist. so you go and click on one, and oopsie!! suddenly you got boobies or maybe something else you just weren't quite counting on having pop up on your screen.

-----> shouldn't the filtering be expanded in the galleries to take links like that into consideration as well?

below is a screenshot of what i mean. note that it was done without being logged in. i clicked on one of my non-nudie pics because the nudie thumbs are invisible, then clicked the link on the side bar to an image i knew had boobs showing. the red arrows indicate other boobie images of mine that are filtered at the top level of viewing, but on that sidebar, not so much...

.

Area of Bug: Forums

Bug: Subscription works random

Issue/Example: Sometimes I receive an email for a subscribed thread and sometimes not. That's totally annoying.

I'm on my iPhone 6+ and the marketplace doesn't work. When I click on a product image, nothing happens, it doesn't open and even the eye doesn't work. I would rather go back to the web version. Is that possible?

Actually the problem above is not on all products, just some of them, specifically Mytilus Hot Server (I think that is what is was called.)

Adding this as a customer called in saying they had to switch their browser to checkout...they are still having trouble checking out and paying using Fire Fox.

Thanks!

@Wonderland, we are still working out a few kinks with the mobile piece. We hope to have these things corrected and everything up and running smooth as soon as possible.

Thank you and have a wonderful weekend

@MargyThunderstorm, I have the same issue and will be bringing this up in our Tuesday meeting.

Thank you for letting us know and have a wonderful weekend

@icprncss2, the Prime/coupon issues have been fixed as you will get the lowest price when you add the item to your cart.

@Giana, all Freestuff and gallery issues (this includes the Gallery search function you mentioned in the above post) need to be posted to the Site issue thread in the Community Center forum so the Community Manager can address those issues as they are the ones working with the programmers on the issues in their area.

This only leaves one thing to be addressed that is an actual technical issue which is this post: "Area of Bug: Forums

Bug: Failure to create thread

Issue/Example: i started a new thread in this very forum, and upon me hitting the 'Add Comment' button, the site got hung up and i was thrust out into the forum with no thread generated. there was a site message at the top of the page that stated an error had occurred and was logged, so perhaps your programmer[s] go back and search the event log to get an idea if it is an actual bug or just an anomaly. it was sometime betwixt 10:30PM & now, EST... i've only ever had this happen once before since the site changes."

We have not been able to recreate this and we haven't had it happen since then so I am guessing it was just some strange little glitch in the system and hopefully it will not happen again

Thank you very much Sweetheart and have a wonderful weekend!

well, i'm all for helping out and such, but i'll not repost all this info to that thread, or even link to it. the issues exist, and the programmers can either fix them or not fix them. tho in your opening salvo, you do mention things relative to the MP, you titled this thread in a very general way 'Site Technical Issues & Bugs', and i posted things i'd discovered prior to Hope starting her own list in the Community Forum. i can only assume that Hope is equally as capable reading the issues i've posted here as she would be if i really had the time to repost it all again in her thread, which right now, i do not - my apologies. perhaps someone will alert her to it, perhaps not...

you have a fabulous weekend, too, Kristi!! thanks!!

@Giana - The Gallery issues have been noted as I cannot address them though at this tome because I am not the one working with the programmer and I do not know where they are on fixing the issues and or which have been corrected as of yet.

We spoke about a couple of the issues before you and others posted them and Hope and I have talked about the ones you posted here

thanks, Kristi!! i completely understand you're not able to provide feedback or updates on issues in areas that are not ones you've been assigned to - makes perfect sense. i'm just glad you passed the info along to Hope - thanks again, sweetie!

You are very welcome my dear

Have a wonderful week!!

Are product update notifications not being emailed any longer? If not for a vendor doing in store pm I'd not known about the items I got from them, and twenty other items that have been updated.

Hello,

Most of our vendors do send out a notification letting customers know when a product has been updated.

You can also go to "My account", "item list", and then click on "updated" as this will show you all the updated products from most recent to oldest

Thank you and have a nice day,

Hi KristiS. I got a PM from one vendor but no notifications through the store or by email from others. I did discover several products had been updated by the method you suggested. I'll just have to keep on top of that more often. Thanks again.

Right, we do not send those out as it is the responsibility of the vendor. We do however keep the system updated to help our customers keep track that way

You are very welcome

Have a wonderful rest of the week and weekend!!

I placed an order this afternoon. Received confirmation from Paypal, confirming funds have been transfered. Three hours later, I am still unable to download the products. Unfortunately this is having a severe impact on a commission deadline, as some of the items purchased were needed to complete the work. Whilst I accept you may not prefer people to pay via paypal, it is sometimes a necessity. I have never experienced this kind of delay previously on this or any other 3d Content website and I have always had really good service from RMP in the past.

charliemonsteruk posted at 7:50PM Mon, 05 October 2015 - #4232362

I placed an order this afternoon. Received confirmation from Paypal, confirming funds have been transfered. Three hours later, I am still unable to download the products. Unfortunately this is having a severe impact on a commission deadline, as some of the items purchased were needed to complete the work. Whilst I accept you may not prefer people to pay via paypal, it is sometimes a necessity. I have never experienced this kind of delay previously on this or any other 3d Content website and I have always had really good service from RMP in the past.

Update: Apologies for assuming there was a site issue. Paypal have informed me they are having problems with their payment systems and it is taking some transactions 4-5 hours to appear in either parties statement (although it is debiting the money immediately). It seems to be random as other payments I have made went straight through without an issue. I will wait a couple more hours and see what happens...sigh!

Thank you for letting us know.

Have a wonderful week!

Running ad banner along the top of the page in Marketplace, where it slides along with 4 or 5 different vendor items...can you please fix the size of the thumbs so they're all the same size, one set is slightly smaller than the others and it makes the page go up or down each time they rotate and it's a headache maker.

While I'm here can you add the alphabet link in the Vendors section, so if I want to check out a vendors page whose name begins with the letter S and I can't remember the exact spelling of it...that I'm not scrolling down a huge long list of vendors, waiting for the page to load when I reach the end of each page, to find my person, I can go straight to the S's and scroll down...it would be very helpful, thank you :)

Hello Nosiferret,

The vendor drop down menu was brought back on this page: https://www.renderosity.com/mod/bcs/?vendors&allv. And, we hope to get the top images lining up better soon. Please keep in mind that those images are the thumbnail images provided by the vendors, and the smaller ones are from products that vendors have not updated their thumbnail images yet.

Thanks for your feedback!

Ah I see the drop down now. Blended in so I didn't see it. I think I was O.O when I saw all those vendor icons show up on my screen.

I wish you'd mandate a template for them then for the size of their image, that way it's always one size regardless if they fill it in or not. Watching a screen that blips up and then down and then up and then down is enough to make you sea sick :) Not to mention you go to click on something and then blip the your cursor doesn't land on the link because the page jumped up enough to take it out of range.

Oh my, I just posted twice in the Customer Support Forum area, because I couldn't see my post after several refreshes of my web browser on the page. I am sorry for the double posting, but this very bad lag in getting new posts shown, makes the user wonder if the original post got lost in cyberspace. Is this a bug ?

BUG TRENDING POSTS TAKES YOU TO INVALID SALE

Trending posts lists a Prime Group Sale. When I clicked on it this morning to check out the sale it says the sale ended on October 9th, Ten days ago. It neither represents an active item nor in my opinion a trending post. That was a waste of my time, more if you count taking the effort to find where to report it then write it here.

"Trending Posts Woefully out of Date" BUG

When I go to the deals Page there is a column to the right that says, "Trending Posts." When I click on the items of interest to me there I get sales from as far back as September, long ago expired. I guess this should be logged as a bug report, as I don't think it's right to have long ago expired deals coming up on the deals page.

Oops. Looks like someone else reported this too but there is no response. Is anybody reading this thread?

Hello,

Your report of the out of date 'trending' has been reported to our technical staff. Thank you for letting us know.

Product search - where did it go?

I don't see a search function anywhere at all now. Not at the top, not to the right or left, not to the bottom.

Product search problem!

Like warrenao said it seems that the search button is missing in the mobile version of the site.

On a Desktop everything looks ok.

I'm not even seeing it on desktop.

@4242560 Not on mine either. Trying to locate a barn and/or cabin is not easy without a search field.

And it still ain't there. Look at all that great big magnificent lack of a search box.

The programmers have been notified of this issue today and are working on this

PrestonW posted at 12:26PM Mon, 07 December 2015 - #4242992

The programmers have been notified of this issue today and are working on this

Faboo! Thanks for the update.

I can't use paypal to pay for what is in my cart. I can only select a credit card & that is the only option available. when paypal is selected, you get the credit card info fill in form. Same with the invoice.

I tried to use the discount coupon for newslettersubscribers that came with the 12th day newsletter, but I'm told that I'm not allowed to use this coupon. It says that it is valid on saleitems, so that can't be the problem. The item isn't a prime-item either and costs more than 10$, so that fits the specifications. I'm subscribed to the newsletter (or I wouldnt have gotten this newsletter), double checked that in my settings... so... any ideas why it won't work? I was trying to purchase BadKittehCo's Enigma Redux G3F. Thanks for any information!

Hello,

We apologize for the error, but we should have corrected the problem now. Could you please try again with the coupon at check-out? You should not have any more issues trying to use it, but if you continue to have a problem please let us know and we will be glad to help.

Warmest Holiday Wishes! JeniferC

Yes! It worked :) Thank you! Happy Holidays :)

I haven't noticed this before, but since I haven't really shopped here much lately, it could be that I just haven't paid attention and that it's been going on for weeks. However, right now, chrome does not consider your HTTPS content to be satisfactorily encrypted, which is making me reconsider whether I want to finish my purchase or not.

When I use an encrypted site, my address bar should show a green lock indicating that the site is truly secure (using chrome browser). Yours does not show this, instead, it is plain white. At the very least, you are loading content that isn't encrypted (your renderosity logo on this page, and then some advertisements from filterforge on the checkout page, both of which are loaded with the unencrypted http protocol. )

Most things appear to have been done properly, so I'm guessing it's just some recent changes that broke things, but it's a very serious breach of trust and indicative of either sloppy work or the work of an inexperienced programmer both of which make me nervous to enter credit card stuff.

Encountering significant page loading issues on Jan 10, 2016: 1) The Prime Flash page does not load. At 5 mins, still looking at the rotating circle. 2) The Prime page doesn't load either - rotating circle still going at 5 mins. 3) The What's New page does load after some time, but it keeps jumping up and down (the scrolling banner at the top doesn't seem to be able to load all images, so it closes making the page jump up; then it opens again trying to load the images, making the page jump down, then up, then down etc. Also, clicking on any product opens the product's page, but none of the promo images are able to load. 3) The search function is able to find stuff ("we've found 1 unique product results"), but the product is unable to load (i.e., still looking at rotating circle after 3 mins -- wasn't patient enough to wait 5 mins for this one). My computer is an iMac running OS X El Capitan v10.11.2, and I'm using Safari v9.0.2.

Loading issues no longer a problem now. Must have been a glitch, I guess.

It would be helpful if the "Sort By: low to high" by price worked. Currently it does not. Example screenshot. I wonder if possibly it sorts by what the price would have been had it not been on sale? (Not counting the top row of items that are actually sponsored ads always pinned to the top out of sort order of course).