Was going to order it but the girl I talked to at their order desk couldn't tell me how much they were going to charge my card so I will be waiting til later. Little nervous anyway since they don't do emails now even for tech support due to spam problems, at least that's what the website says. Oh well. Marque

if youre talking about v5i the price has been publicly posted by e.on in the infinite announcement

I've bitten my tongue about this before when its come up but I'm going to have a little rant today ;-) I like e-on. I've spent a fair bit of money on their products. I expect to spend even more soon. However the no email thing irritates me. I understand spam can be a problem but their approach isn't a good solution. More importantly its not good practice. This doesn't just apply to e-on. A lot of companies are failing to follow good practice on their web sites. Its not just my opinion that its not good practice though, consumer protection law in the UK and rest of the European Union actually requires certain things to be on the home page of anyone who is selling onlines or promoting products or services on their web site. One thing is the companies address and the other is the companies e-mail address. Several guides to buying online (such as those from the Trading Standards here in the UK) advise consumers not to buy from mail order or online stores that don't have this information on their home page or who use PO Boxes. This is because companies that don't are more likely to be scams or commit fraud. I don't think e-on are about to commit fraud but a consumer who had read advice on buying online and who follows it wouldn't buy from them. I also realise that they are based in the US and I don't know what the US attitude/law/advice on this is. However given that recently some countries have said that they considers any web site viewable in their country to be bound by their laws and other countries have ruled that if you will sell to a resident of their country you are bound by their laws that may be a moot point. Still last time I saw a report on this of 100 major commercial web sites trading in the UK over 50% failed to meet these two simple requirements.

That's ok, my husband had bought me a gforce 6800 OC for my birthday but my 2.9 mb wouldn't support it so I'm going right now to pick up an AMD 32bit that I can use the card with. So it's actually good that they didn't take care of me right away, although probably not good for this sale. I agree with you impish, and it's not going to stop until spam is actually dealt with and not just bandaided with a spam blocker. Take care. Marque

Attached Link: http://www.e-onsoftware.com/Support/ShowMessage.php?id=1104368131

I agree with you Impish. I like e-on's products but intensely dislike this communication issue. I currently have an order pending with them that I wanted to inquire about, and it ended up getting posted on some web page thing... (not what I initially wanted). If I had put serial # info in there for tech reasons would it have been screened out? I dunno, nor should I have to be worried about such things. In the 2 1/2 years I've had Lightwave I've contacted Newtek twice; both times for activation codes. Once was by email, once by phone. Communication in both instances was both professional and instantaneous. I like e-on but this communication thing is, in my opinion, their greatest liability in this customer's satisfaction.

Well I took the card back and ordered the pro this afternoon and it's still being "reviewed". Why does it take so long to see if a credit card is good? Eon isn't based in the US they are based in France, and have some folks trying to take orders for them in the US. I would have ordered it there but the girl couldn't get the info on how much my card was actually going to be charged. I just have to put it out of my mind and when it gets here it will get here. Marque

I believe E-on's main ordering office is in Oregon; all products I've purchased from them that I've received in the mail (2x Vue 4, 2x Vue 4 Pro) were shipped from there. My orders are usually on review for a day or so and then shipped.

I tried to order from there but she couldn't tell me how much she was charging my card, and since she didn't need my s.n. (which the website order form requested for the upgrade), I got very nervous and cancelled it. Also she said the fedex 2 day was $45, on the website it's listed as $70 and the ups is listed at $45. Don't want any surprises showing up in my statement. Marque

I'm very happy with e-on's products, but have my doubts about their customer care. I already let them know I think it's absurd you can download a fully functional Vue demo, but cannot actually buy the program as a download - so much for their 'online' store. Worse, they don't even send it by regular mail: you have to spend a ridiculously large sum simply to pay for a courier! It also seems unfair that they don't have single currency pricing, and yet also ignore exchange rates. At the present exchange rate, as a European I payed more than $170,- rather than the advertised $129 for my upgrade. Add 25 euros for shipment and 30 euros VAT and in fact in Europe you pay nearly $250 dollars for your (late buyer) upgrade - that's almost twice the amount they advertise with! But you won't know that until just before completing the order - it feels like being cheated.

Yup love the product but they need to come into the 21st century on the ordering....lol I realize they don't want to have people pirating but I don't think they have as much protection as they would like to think. If they would loosen up a bit and either allow you to download it or at least put it in the stores so you can get yer grimy lil paws on it sooner they would have more customers. Marque

war2 I know what the price it, but I always confirm what is going to be charged to my card, been hit ONE time with a nasty surprise and am NOT going on that ride again....lol (Not by this company), very careful now when I order online. Marque

no problem Marque being careful is just sane :) as for shipping i do agree, e.on do have a shipping fee that is out of this world and yes it is a pain having to pay alot more then our fellow us vue users just because were from europe, then again that seems to almost always be the case for some unknown reason. as for offering downloadable versions ive requested that once and ill keep on doing it, most applications from other vendors are available as downloads and i dont see why e.on cant offer v5/v5i as downloads, it would save them alot of costs aswell and both speed up on the delivery and cut end user costs.

Some vendors allow you to download so you can start using immediately then ship the CD and manuals for a small fee. Did that with Macromedia. I probably won't get it til the weekend and then I'll have to wait another week to get it registered and get the s.n. Marque

that is one way to do it, and macromedia is a realy good example, they offer both pure downloads(no cds/manuals) downloads + cd/manuals afterwards and of course the good ol physical delivery only aswell. i usualy dont bother with cd/manuals anylonger since alot of companies has excellent pdf versions available and in macromedias case, excellent help files and as far as the cd goes, once its paid for and downloaded you can just burn the cd yourself. so heres one more vote (again) for e.on allowing us to purchase a downloadable v5/v5i its just better for everyone, both the developer and the end clients, in this case us :)

I can accept the differense the VAT makes as well as cost of shipping (even if I would probably download to save on shipping if it was possible). What I can't accept is the fixed exchange rate. I have bought a lot of applications nowdays that I not would had bought two years ago just because the dollar is so low and I now can afford it. But not E-On, they still think the exchange rate is 1 to 1. As it is, whe the European users are paying in order for the US buyers to get the product cheap.

1 on 1 is actually not too bad. Right now, Europeans pay about 30% too much, but look at Apple or Adobe: they have their exchange rates reversed! Example: Apple Powermac G5 1.8 Ghz: $1999 excl VAT in the US, 2249 excl VAT in the Netherlands. The bloody thieves!