Forum Coordinators: RedPhantom
Poser - OFFICIAL F.A.Q (Last Updated: 2024 Dec 23 7:38 pm)
It is not uncommon for this to happen. in fact from what i understand it happens the first time you use that card or on every first order (i can't remember which). i've had it happen at other sites too. its no big deal. after it clears it won't... or shouldn't happen again.
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IMHO instead of insulting a person by saying their card is "High Risk", they should just come to the point and have a message state "this is your first order, once your card is verified you will receive a download link". A much nicer response and doesn't lend itself to the person feeling insulted or bewildered.
"It is good to see ourselves as
others see us. Try as we may, we are never
able to know ourselves fully as we
are, especially the evil side of us.
This we can do only if we are not
angry with our critics but will take in good
heart whatever they might have to
say." - Ghandi
I agree the wording isnt the greatest, but i appreciate the confirmation. But i may be a bit biased seeing as i just recently had some fraudulent charges on my checking account by someone who copied my debit card number.
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It really seems like a needlessly tone deaf way to do business. It takes only five minutes to write a clear explanation of what the process is and not make customers feel that they are being singled out for special scrutiny. Since they don't have any direct human interaction, online merchants need to take special care to explain their policies to the customer.
"Democracy is a pathetic belief in the collective wisdom of individual ignorance." - H. L. Mencken
Speaking of replies from CP... I upgraded to Poser 6 December 30th. My purchase came with a 1 year CP Passport. When I tried to enter the number it wouldn't work. I wrote to CP right away. I just got a reply to that letter last week. My friend had problems with downloads from there last fall and she waited 2 or 3 months for them to answer her emails (she sent a few of them). She then telephoned them and got it resolved on the telephone. There is obviously a problem trying to get issues resolved via email for some reason, and you get a far better ... and faster response by telephone.
"It is good to see ourselves as
others see us. Try as we may, we are never
able to know ourselves fully as we
are, especially the evil side of us.
This we can do only if we are not
angry with our critics but will take in good
heart whatever they might have to
say." - Ghandi
as Stated by Ryan at EF / CP "Sorry for the lack of response, we've had some problems w/ our customer service person and that is being resolved." and "starting next week yes you should be getting very prompt responses to your emails again. I'm sorry about the delays in contacting customer service." give 'em a chance.. sounds like they've had personnel problems..
Well, after reading all of the posts .. I'm definately going to think twice about spending any cash at CP. I dont see why. Ive seen all the same complaints lodged against other poser sites. Given the amount of traffic/sales at these sites the complaints seem rather few and far between. >Maybe your card is one or two numbers off a card that is high risk. I think one of the biggest red flags for "high risk" is using a free mail service such as hotmail or yahoo. I use a hotmail account as my primary contact and i seem to recall the words "high risk" when i made my first purchaces at CP.
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Having had some pre-sales relations, I'm definitely not impressed. Hopefully, any problems CP has had or has don't impact the vendors who have exclusive arrangements too much. This isn't the first such thread I've seen here like this. They seem to keep popping up every so often. While I'd like to take it all with a grain of salt, I'm afraid I'd still never shop there.
Hopefully, any problems CP has had or has don't impact the vendors who have exclusive arrangements too much. someone mentioned a bit ago that their (and some of their friend's) sales are higher thru CP than directly thru Renderosity. Doesn't sound like they are hurting too much. >This isn't the first such thread I've seen here like this. They seem to keep popping up every so often. and so do DAZ threads, and Rosity and poserpros, and even Poserworld. I've only been around here for about 2 years and i cant think of a site that hasnt been accusing of screwing the customers or having crappy service.
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FWIW they did admit having some customer service issues recently and that it had been addressed..... which left me with the impression that someone wasn't doing their job and got "reassigned". things change...and never is an awfully long time
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and never is an awfully long time
Well, at least currently. :)
which left me with the impression that someone wasn't doing their job and got "reassigned".
Someone's always the scapegoat, but that's PR. ;) I'll admit to being biased about CP by accounts I might have heard. I currently have had no positive experiences shopping there like I do with Daz, Renderosity, etc. One of these days, maybe an irrestible offer (or sale) will happen along CP's site and join the chorus in praise of CP too. LOL :)
Message edited on: 03/20/2006 11:19
Actually it doesn't happen automatically on new orders.
We run every order thru a service that calculates its fraud risk and if you score above a certain level your order is placed on hold. The "harsh wording" is because I'm a programmer, not a marketing person. We've sent off to the marketing people to make it nicer. Sorry about that.
Schtumpy's case is a good example and his order was found to be a higher than normal fraud risk because he's using a free email service and the computer he's purchasing on was located over 900 miles from his billing address, these 2 items along with it being his first order with us caused his order to be deemed a "high risk" and put on hold. I only share this to give you an idea of the level of checking we do to reduce fraudulent orders and why your order might get put on hold.
Again I'm sorry for the harsh warning; I'm a programmer not a marketing guy. We'll soften the wording ASAP.
-Ry
Message edited on: 03/20/2006 19:13
LOL, you moved and you didn't even know it :)
"It is good to see ourselves as
others see us. Try as we may, we are never
able to know ourselves fully as we
are, especially the evil side of us.
This we can do only if we are not
angry with our critics but will take in good
heart whatever they might have to
say." - Ghandi
I wonder a bit whether there's a confusion between the IP address of a computer and its location. Here in the UK, a lot of ISPs are based in London, and there's no close relation between the IP address assigned to a particular "modem" and the geographical location of the other end of the telco line currently "connected". Broadband can do things a bit differently to dial-up, but I'd be wary of reading too much into nominal locations of IP addresses. If it comes to that, I usually use an email address on a domain I own, but all that means is that email goes to one company, which forwards it automagically to another, from where I collect it. And if I send email it may well go through a third company, who actually provide my physical connection. Still, despite that fuzziness, I've not had problems with Content Paradise.
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Okay, I went to Content Paradise and picked up a couple things. I went to check out and it told me my order was put on hold and that my credit card was "High Risk." I've opened a ticket with them, but is this kind of BS common for this site? I'd never ordered from them before and was just curious. Never had any porblems ordering here. If anyone else has experience this kind of difficulty and can help me out I'd grea4tly appreciate it. Thanks Schtumpy