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Poser - OFFICIAL F.A.Q (Last Updated: 2025 Jan 24 4:20 pm)
Subject: OT - Transcript of recent on-line chat with Internet Provider
"You(15:35:18): Bangalore or Mexico City?"
...exactly! :)
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BTW - it's an easy guess as to which ISP. They tried to pull the same stunt with me out here awhile back, too. I kept trying to tell the (actual human being at the kiosk) that I have and prefer using Vonage for my phone, and that it has had a perfect service record for me at an awesome price... therefore I did not want their phone service.
Turns out the price for TV+Internet minus phone on "V" was ungodly expensive, even when compared to Comcast (go figure).
...a year later the same ISP you spoke to sold the whole wad to Frontier, and left Oregon entirely. I'd since moved to a new apartment that doesn't have "***S" service, so I hadn't bothered to check and see if the prices haven't come down from their original confiscatory rates.
If you google them, you'll see that the "free dvr for life" offer is backfiring a bit - they only offer it to new accounts so existing customers who continue to pay monthly for their dvr are predictably upset.
I'm still on the fence.
Lotus 123 ~ S-Render ~ OS/2 WARP ~ IBM 8088 / 4.77 Mhz ~ Hercules Ultima graphics, Hitachi 10 MB HDD, 64K RAM, 12 in diagonal CRT Monitor (16 colors / 60 Hz refresh rate), 240 Watt PS, Dual 1.44 MB Floppies, 2 button mouse input device. Beige horizontal case. I don't display my unit.
And here I thought that out-sourcing nonsense was an Oz exclusive. Call me ridiculous, but I really think that the whole outsourcing/globalising greedy-business mindset just may have something to do with the state of the economy. I'm not saying it's a huge part, but I can't see sending jobs no one wants to do overseas, then paying people to be on the dole to be beneficial for any country's economy, somehow.
But that's just me: I see things through very narrow-scope glasses. :blink:
Monterey/Mint21.x/Win10 - Blender3.x - PP11.3(cm) - Musescore3.6.2
Wir sind gewohnt, daß die Menschen verhöhnen was sie nicht verstehen
[it is clear that humans have contempt for that which they do not understand]
Sort of makes you wonder if the person on the other end is listening at all, or has even seen their employer's web site.
I can't tell you how many conversations go: I've already tried A,B,C, and D. They didn't work.Ok, let's try A, and see if that works... sigh
Our phone company recently merged with another, and the V****** is an integral part of all their new bundles. I thought, gee, I despise C** cable, so let's just bundle TV, internet, and both phones, and get a cool new Incredible while we're at it, and save money! Yeah, well, can't find the phone plans anywhere online, so I called.... and nearly choked to death when I heard my first month's bill would be almost $600. No free anything. No free installation of dish, no free receiver/DVR, no free wireless modem or USB connector, but internet would be only $20 a month.... for DSL... And I never did figure out if I'd be paying more or less than I do now. How come communications companies can flat out lie about how much you're signing a contract for?
How come communications companies can flat out lie about how much you're signing a contract for?
They can blame the "misunderstanding" on the less-than-proficent English skills of their Globalized customer servicve.
Download my free stuff here: http://www.renderosity.com/homepage.php?page=2&userid=323368
Nah, 'intelligent' computers would speak better English. They still wouldn't understand what you're trying to say, but their grammar would be good.
My python page
My ShareCG freebies
I don't think that was a person on the other side of the char. Bad artificial intelligence I think. But programmed by someone whose grammar was not so good.
Poser 11 Pro, Windows 10
Auxiliary Apps: Blender 2.79, Vue Complete 2016, Genetica 4 Pro, Gliftex 11 Pro, CorelDraw Suite X6, Comic Life 2, Project Dogwaffle Howler 8, Stitch Witch
I'm pretty sure it was a live person, particularly where one of my posts came through and she reacted immediately. She started to say "please uncheck, but then my earlier response came through, and she plowed on. Also, I don't think anyone would put together a computer script that said "please do not see that" or "may be you will be liking them". If so, they did a great job of making it appear human.
I think "Grace" was working off a script and received prompts based on my text. You can see her "assistance" looped back trying to get me back on track.
It was pretty funny in retrospect.
Klebnor
Lotus 123 ~ S-Render ~ OS/2 WARP ~ IBM 8088 / 4.77 Mhz ~ Hercules Ultima graphics, Hitachi 10 MB HDD, 64K RAM, 12 in diagonal CRT Monitor (16 colors / 60 Hz refresh rate), 240 Watt PS, Dual 1.44 MB Floppies, 2 button mouse input device. Beige horizontal case. I don't display my unit.
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I wanted to investigate changing Internet/Cable provider and as soon as I hit the website a livechat box opened. I figured, why not, and clicked. This is what transpired.
BTW, the livechat box had rightclick copy disabled, but ctrl-c / ctrl-v still worked fine.
You can't make this stuff up:
A V**** Service Representative will be with you shortly. Thank you. (15:24:36)**
Agent Grace has joined. (15:24:41)
Grace : Chat ID for this session is $$$$$$$$$$$$. (15:24:41)
Grace(15:24:41): Hello. Thank you for choosing V**** and visiting our V****** chat service. How can I help you set up you new service and save with a V****** bundle?**
You(15:25:09): i am interested in internet and cable, but no landline phone
Grace(15:25:34): Thank you for considering V**** services, I will be glad to assist you with your online orders process.**
You(15:25:51): I don't see a bundle without phone
Grace(15:26:17): Let me provide you a link to the bundles of your choice.
Grace(15:26:32): https://www22.V****.com//NBundles.aspx* **
Please on the above link and enter your address to order your services today.**
Grace(15:26:52): Please let me know once you are on build bundle page, so that I can assist you in selecting the best services for you.
You(15:26:59): Ok thanks
You(15:27:29): Well that didn't work - it has phone (which i don't want) preselected.
**You(15:28:23): I hope *S is faster than the live chat responses.
Grace(15:28:48): Let me assist you step by step to assist you further.
Grace(15:28:48): To assist you with your equipment selection, could you please tell me the number of Tvs you want to hook up?
You(15:29:08): Let's say four.
Grace(15:29:18): Please unchck
Grace(15:29:23): Excellent! Do you require the recording capability for that?
You(15:29:34): Huh?
Grace(15:29:49): Please uncheck phone and click on Select and Customize tab to proceed further.
Grace(15:30:19): Would you be intersted in recording feature for your TVs?
You(15:30:57): I unchecked phone, and now it says no internet plans are eligible for bundle savings.
Grace(15:31:37): Please do not see that it is for the people ordering triple bundle.
You(15:32:12): Too late, I've already seen it. Wow, back to B*house.
Grace(15:32:12): Please proceed and let me know when you are on TV page.
You(15:32:17): OK, I’m there.
**Grace(15:33:02): Would you be initerested in proceed with *S order?
You(15:33:17): Not at this rate. Thanks.
Grace(15:33:57): Let me share some promotions for you. May be you will be liking them.
You(15:34:22): Do you guys realize you are trying to sell high speed internet with a PAINFULLY slow live chat application?
Grace(15:35:07): I apologize, if you think the chat is slow for you.
You(15:35:18): Bangalore or Mexico City?
Grace(15:35:33): Would you be initerested in knowing the promotions for you?
You(15:35:48): Sure, why not. You only live once, eh?
Grace(15:36:48): You can get 1 Multi Room DVR and 1 SD set top box free for life with triple play bundle and uou will get installation upto 3 TVs free if you have a coaxial outlet.
Grace(15:37:28): You will also get 1 wireless router of $139.99 free for you.
You(15:37:41): I do not have any SD televisions.
Grace(15:38:36): In that case, you can take the Multi room DVR free for life.
You(15:38:55): what would you do with my SD set top box?
Grace(15:39:22): Would you like to proceed with triple **** bundle to get this promotions for you?
You(15:39:35): Why does V**** offer SD converters on an all fiber network?**
Grace(15:40:06): It is because every customer can not afford to have HD TVs.
You(15:39:35): really? I would think SOME could afford it.
Grace(15:40:56): This is SD set top box free for life only for some locations. Maybe not you?
You(15:41:05): OK, but you can see where that leaves me thinking the "special offer" isn't for me as I have to leave part of it on the table, right?
Grace(15:41:55): If you do not wish to continue with the order then you can come online anytime to see the offers available for you.
Grace(15:42:00): Is there anything else I can assist you with? I will be more than happy to help you with that.
You(15:42:01): Grace, is there a secret number I can call and talk to someone about hooking up?
Grace(15:42:36): Yes, let me provide you a number to get more information for you.
Grace(15:43:21): Please contact our Consumer Sales and Solutions Center directly at: (800) V**** or (800) 8**-**, 24 hours a day, 7 days a week.
Grace(15:43:26): Our representatives will be happy to help you.
Grace(15:43:31): Do you have any other questions I can help you with?
You(15:44:02): Not really. Thanks!
Lotus 123 ~ S-Render ~ OS/2 WARP ~ IBM 8088 / 4.77 Mhz ~ Hercules Ultima graphics, Hitachi 10 MB HDD, 64K RAM, 12 in diagonal CRT Monitor (16 colors / 60 Hz refresh rate), 240 Watt PS, Dual 1.44 MB Floppies, 2 button mouse input device. Beige horizontal case. I don't display my unit.