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6,217 comments found!
I now see both emails and I had replied to both asking you for your username. Are you Adam? I will activate your downloads now. Thanks, StaceyG
Thread: Still can't download products purchased | Forum: MarketPlace Customers
Where did you send the email with the security information? It should have been sent to store@renderosity.com but I don't show having received an email from you. Thank you, Stacey Renderosity Admin
Thread: Qestion about buying products | Forum: MarketPlace Customers
Hi, You can pay using several diffeent methods.. Paypal, credit card, check or money order. Hope this helps! Thank you, StaceyG Renderosity Admin
Thread: Please fix my account | Forum: MarketPlace Customers
Hi, I have taken the block off of your account. Try your purchase again. Our system, for security reasons, blocks you out after 3 failed credit card attempts. Thank you, Stacey Renderosity Admin
Thread: Download Button Option: Please Activate | Forum: MarketPlace Customers
Thread: Please unlock my MP access | Forum: MarketPlace Customers
Hi, xoconostle this has been taken care of for you. You should be able to purchase without a problem now. Thanks, StaceyG Renderosity Admin
Thread: How are the policy changes coming? | Forum: MarketPlace Customers
Hello! JenyK is at Siggraph this week and won't return until next Monday and I will point her to this thread so she can give you an update. Thanks, Stacey Renderosity Admin
Thread: download button | Forum: MarketPlace Customers
Hi, Your downloads are set and you should have no problem with future orders. The download should be ready immediately. Thank you and sorry for the delay. StaceyG
Thread: Download problems | Forum: MarketPlace Customers
Thread: Please help!!! | Forum: MarketPlace Customers
Hi I saw your email to the store and I responded by asking for you username. I couldn't research it until I knew who you were...But the problem is you have had 3 failed credit card attempts, our system blocks you out after three failed tries. I can reset your attempts but you need to make sure the problem with your credit card company is solved or it will fail again and block you out. I have reset your attempts back to 0 so you can try again. Thanks, Stacey Renderosity Store
Thread: MacWorld Follow-up & Interview | Forum: Community Center
Yes I agree Jen did a terrific job in representing Renderosity and the magazine. We are all very proud of her for doing such an outstanding job in the interview . Well done Jen! Stacey
Thread: Question about shipping | Forum: MarketPlace Customers
Hi, For the Vue that you purchased we ship Priority mail (2-4 day delivery) with a signature confirmation. This will ship today. Thank you, Stacey Renderosity Store
Thread: checkout problem... | Forum: MarketPlace Customers
Thread: no download button | Forum: MarketPlace Customers
Hi, Your download button has now been set. Sorry for the delay. Thank you, Stacey Renderosity Admin
Thread: checkout problem... | Forum: MarketPlace Customers
Hi, You have had credit card failure 3 times and our system blocks you out after 3 failed tries to run your credit card. We have to manually reset the attempts after you contact our office. Thank you, Stacey Renderosity Admin
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Thread: Still can't download products purchased | Forum: MarketPlace Customers