structure posted at 12:29PM Sun, 29 September 2019 - #4364754

Yes, but the "upgraded" libraries pane broke my workflow and I stopped using Poser 11 less than 2 weeks after buying it. I was immensely frustrated that the "improvements" got in my way. Truth told, my complaints are not terribly relevant anymore, since I haven't had a genuine Poser workflow in at least a year -- I just don't use it anymore. Still, it was nice knowing that I had it available if needed. If I ever feel the driving need to use Poser again, I'll have to fumble with 11. Snarlygribbly's Reality workaround at least allows me to use Lux again.

I do not understand how "the "upgraded" libraries pane broke my workflow" Poser 11's library can be detached the same way poser 2014's library could be detached, as can all of the windows. Perhaps there is something different that you mean than way I read this?

Nothing can be done about your Game DEV version, simply because SMITH MICRO, not Bondware closed the licence servers. It is never going to work again. Bondware are doing all in their power to make sure everyone has a legal working copy of poser. Making poser into a viable, usable program is something the entire Dev team are continuously working on.

If you want to run Game Dev, Bondware cannot help you, only Smith Micro can do that.

I am completely aware of what the problem is and I know it will not be "fixed" in any way that satisfies me. Smith Micro might run the old license servers, but since they aren't talking to my computer and SM is unwilling -- or legally unable -- to reset license activations on their server, I am stuck with software that is either one generation older or newer than the one I have been using for the last four years. Knowing what the problem is does not solve it. And since Bondware owns ALL licenses for the software (as stated by both SM and Bondware), it really is their service issue. They may have inherited it, but it's still theirs to solve -- or, as is obviously the case, ignore.

I have used the Adobe Air library plugin since it was integrated back in... 2010? Is Poser inoperable without this plugin? No. Is it cumbersome to me, personally? Yes. Having a, separate, floating, "stays on top of other windows" Library window MATTERS to my workflow. I understand that you can use the Adobe Air library to browse through Poser 11, but you cannot use it to add items to a runtime. Since I had no reason to embrace Superfly and Poser Pro 2014 had pretty much everything else I needed, I just reverted back to 2014 after deciding I disliked Poser 11. There's probably another third-part library manager that would work for me, but honestly, it's a moot point now. Poser 11 isn't new, by any stretch of the imagination. If the functionality didn't grow on me in the years since I bought the software, it isn't going to magically become comfortable to me now.

I truly do understand that my single quirky issue isn't going to influence any development decisions. But I also understand that I have arguably better software with better content from a different company that was free and works better for me at this point. Bondware may want to retain and/or draw former users of Poser back to using it regularly. I wish them the best. I will, however, be uninstalling the non-functional software from my machine and will not be using it anymore. If they manage to develop something amazing with Poser 12, I can re-evaluate my choice then. In the meantime, I'm done looking for assistance or validation. I won't be getting the former and don't need the latter.

SeanMartin posted at 9:11AM Sun, 29 September 2019 - #4364730

Smith Micro sent you a form letter knocked out by a bot. Bondware has real people working on the issue, and it's going to take slightly longer than some bot sending you a canned response. Sorry you're having issues with your software, but so are a lot of other people, so it might help your cause to turn down the attitude a bit. Yes, I understand the frustration of having work flow disturbed, but there's a score or so third-party engines out there, all with specific needs. They know it's a problem. They're working on it. Your patience would be appreciated.

I'm sorry, but you're mistaken. Smith Micro sent me THREE messages from real people. (Did you not notice the typo in the first message?) All of the messages explained that Bondware now owns all licenses of Poser, including Pro 2014 Game Developer and it is up to Bondware to settle the issue. I received those emails from Smith Micro on a Saturday, just a few hours after sending the initial complaint. The ONLY communication I've gotten from Bondware took days to get to me. And in it, they told me that I should have read their messages and I need to update to 11.2. This tells me that they didn't actually take the time to understand my issue -- I DID update to 11.2. And I hate it. I would like to use the OTHER version of the software I bought. It's a valid complaint. Their handling of it is incredibly frustrating. I've found that asking for help in a public forum can help when private inquiries fail. Expressing my frustration is part of that process. They might listen when a very longtime customer is very upset.

My understanding is that Bondware is simply not planning on fixing the issue. Instead, they're trying to make it sound like it's MY fault that my program won't open. The only email I've received from Bondware on this problem consisted of two links to Rendo's news blog and a scolding about how I should have read them already. Which I did. And which didn't fix the problem. I've been trying to get this fixed since I read the email announcing the "early adopter of 11.2" messages. I never felt like those applied to me, as my issue ISN'T with Poser 11. Smith Micro wasn't much help then and won't be ANY help now. And it's vastly unfair that the first messages sent to me (which escaped gmail's spam filters) about the drop-dead date to arrange permanent licenses came too late to get the problem resolved.

Bottom line -- I was Bondware's customer and I was very unsatisfied with their proposed "solution" (which was not in ANY way a solution, just a "sucks to be you. We aren't fixing that.") And it's not like I'm requesting SUPPORT for the software. I just want to OPEN it. If Bondware patched 11.2 to talk to a new license server, they can patch 2014Pro to do the same. Or they could update it to remove the remote license check entirely. But they aren't going to do that because there aren't enough people like me to justify the time involved. So I'm just going to get screwed. I'm supposed to use THEIR version of a piece of software (Poser 11) I've loathed since it was released and pretend like this fixes things.

It doesn't. And as a result, I'm unable to use software that is legally licensed to me. They own the license. That makes it their service failure. Poser 11.2 does NOT have the same functionality as 2014Pro. I'll have to put on my big girl panties and suck it up, but I don't have to do so happily or quietly.

Glad they fixed it for you. I've been told I'm screwed.

Hey, Bondware -- you're supposed to fix this for me!! Smith Micro got back to me faster than you did!!

Thank you for contacting Support. The Poser Product line is now being developed by Bonware and Renderosity.com. As the developer and distributor for Poser, they will be able to assist you with all questions about your Poser Product. This includes Activation and application usage, as well as accessing installers and updates.. All questions and reports of issues should also be directed to their Support Team here: https://support.posersoftware.com/

I already contacted support. I was told to upgrade to 11.2, which I DID DO. Nobody is willing to fix this issue and I'm beyond fed up with it. I DID follow all pertinent instructions BEFORE SM stopped maintaining its licenses. I was unable to get it to work then and am still unable to get anything except Poser 11 to work now.

This is crap. I take back what I said about not doing dramatic rage-quits. I've owned Poser longer than any of the last FOUR software companies who developed it. I've been a shopper here for just as long. And it's crap that nobody is willing to flip the stupid digital switch that lets me OPEN MY FREAKING SOFTWARE.

Seriously. FIX THIS.

Have managed to open PPro2014 with my old, "non-game developer" S/N. Annoyed as heck that I can't use what I paid for, This is a load of baloney... I don't want product support, just the ability to open a program I legally paid for.

structure posted at 3:44PM Sat, 28 September 2019 - #4364623

please try Uninstalling poser using geek uninstaller or Revo Uninstaller on windows ( or drag it into the trash on Mac ) Then reinstall it, your licence should be picked up automatically, allowing you to once more open and use poser.

Add Snarlygribbly's AVFix to get reality working again.

Nope. I looked at my Poser Pro 2014 GD license on Smith Micro's license server before I took the advice on this thread and made it permanent and I do not believe any of the activations listed on the site were for my newest computer -- they have "first activated" dates before this machine was even built. There is therefore no way this machine will ever be picked up by the server, especially now that it is "read only." I have a ticket in to Smith Micro, but I'm NOT optimistic. The PCs that were probably "activated" do not even exist anymore -- which isn't surprising, considering how old the software is. Somehow, my new machine (less than a year old) was not activated on the SM server. Therefore I can try reinstalling until my fingers fall off. The license server isn't wrong -- I DID exceed the maximum number of activations, simply because I've been using the software since 2014, which was THREE computers ago for me.

Thanks, all, for the assistance, but I think I'm just giving up. When I inquired about the issue through official channels here, Renderosity sent me an email saying that I should have read their messages about the Poser 11.2 update. Which, you know, I actually did read -- and which have absolutely zero correlation to Poser Pro 2014GD licensing issues. I am done banging my head on a wall over this. Either SM will take pity on me and magically fix the license or I'm hanging up my Poser days.

For the record, I don't do "online rage-quit drama." I'm just frustrated that there isn't a way to use software I legally paid for and I have enough other tools now to forgo any more angst over the issue. I still will shop here -- just not for Poser content. DS only, I'm afraid.

EClark1894 posted at 3:35PM Sat, 28 September 2019 - #4364621

Kerya posted at 4:34PM Sat, 28 September 2019 - #4363489

If you upgraded from PP2014 to PP2014GameDev and can live without GameDev features, you can "downgrade" to PP2014 (no GameDev). PP2014 without GameDev lives without activation.

Actually, I just discovered myself that Poser Pro 11 has all the Game Dev features.

Yes, but the "upgraded" libraries pane broke my workflow and I stopped using Poser 11 less than 2 weeks after buying it. I was immensely frustrated that the "improvements" got in my way. Truth told, my complaints are not terribly relevant anymore, since I haven't had a genuine Poser workflow in at least a year -- I just don't use it anymore. Still, it was nice knowing that I had it available if needed. If I ever feel the driving need to use Poser again, I'll have to fumble with 11. Snarlygribbly's Reality workaround at least allows me to use Lux again.

Richard60 posted at 2:50PM Sat, 28 September 2019 - #4363179

Or if you really want to keep using PP2104GD go to PGPortal.smithmicro.com sign in and Under Licenses find your Poser 2104DG serial number and make it permanent. Will last as long as your computer remains running. This server should stay up as it is also where SM houses their MoHo Licenses.

This definitely did NOT work. Now I can't open the program OR dump the clients anymore. (I tried clearing the clients and starting the program before making it permanent -- this did not work.) Now I have a read-only license that still won't open on my machine. The software is so old that it was registered on 2 other machines that don't even exist anymore due to hardware failures and upgrades. I'm still very fed up at this point.

Well, that's some good news. Would be nice if I could also still use Pro2014. Filed a ticket and am hoping I will be able to open the program again at some point.

Thank you!! Phone hotspot was slow as molasses in January! All better now.

Got it! Thanks for the clarification!

Thank you!!

Thank you!! Feels great to have my render featured next to these other amazing images!

THANK YOU! Perfect!

Not a bad idea, but still a little more labor intensive than I'd like. I may have to brush off my python skills shudder and see if I can manage it myself.

And autistic kids are au-some, lol! :)