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Poser - OFFICIAL F.A.Q (Last Updated: 2024 Nov 08 10:28 pm)
Subject: Merchants who mislead....
Well, the merchant's "fix" to this issue is to give me a link to a site for a free hat that I can use. However, the hat is not the hat or style of hat that is used in their advertising images, nor are there textures available for it so that it will match the rest of the outfit as in their advertising images.
I'm rather ticked off :( I asked for a refund because I feel I was mislead into my purchase.
Message edited on: 04/07/2005 16:18
"It is good to see ourselves as
others see us. Try as we may, we are never
able to know ourselves fully as we
are, especially the evil side of us.
This we can do only if we are not
angry with our critics but will take in good
heart whatever they might have to
say." - Ghandi
They do indicate on their images that Character, poses, hair and props are no included. However, they don't indicate that the textures don't include textures for the hat shown. The thumbnail, and the full image show a hat, top and pants all with matching textures. There are other image samples showing the outfit in 2 other colours as well. All images show the hat with co-ordinating textures that match the pants and top. But nowhere in their product description do they say that the hat is not part of the outfit and textures are not included. Which is why I feel I was mislead, especially when they use an image of the head wearing the hat as a thumbnail to capture your attention.
"It is good to see ourselves as
others see us. Try as we may, we are never
able to know ourselves fully as we
are, especially the evil side of us.
This we can do only if we are not
angry with our critics but will take in good
heart whatever they might have to
say." - Ghandi
It seems rather misleading to me, but also rather confusing. Have you asked specifically where to obtain that hat and textures for the hat? Sounds like a merchant that doesn't know how to be clear in their advertising, and may or may not have deliberately been trying to mislead someone. If you can't solve it with the merchant, either by refund or them supplying you with what you thought you were buying, based on their advert, then I would report them and their product to the site's moderators/marketplace team, etc.
I'll add also, that it sounds like the site owners are somewhat responsible to, for not requiring specific details to be put in the ad for the product. They should have required that merchant to state that it was a texture pack to begin with and not the full outfit.
E.D.
Message edited on: 04/07/2005 17:03
Acadia, YES you were misled. I would request a refund for the textures and I would ask nicely the other merchant if I could have either a refund or get something else for the same amount of money. And ED is right, you should report that merchant (textures) to the site owner where his store is. If that merchant can't even tell you where you can get that specific hat, it's probably because he added the hat in Photoshop or Paint Shop Pro and doing that without saying it is not only misleading, IMO, it is fraud. Could you do us all a favor and give us the link to that merchant's store so we don't buy anything there?
France, Proud Owner of
KCTC Freebies
Attached Link: http://market.renderosity.com/softgood.ez?ViewSoftgood=29475
This is the outfit I bought, but from Poser Pros. I was browsing there and the thumbnail of a close up head with hat in red jumped out at me, so I checked it out and bought the item. I see it's also sold at this site too. Neither place indicates the hat is separate and not part of the pirate package, and are not included in the texture package. However, if you read the 'read me' file here, you can see that there are no textures listed for a hat or headscarf, but it doesn't indicate that in the details, which seems covert to me. I wouldn't tell people to not buy from this person based on this one incident, because it could very well be isolated. But I am unhappy with what has happened and I feel I spent money on things I never would have purchased just because I thought I was getting what was in the merchant's image."It is good to see ourselves as
others see us. Try as we may, we are never
able to know ourselves fully as we
are, especially the evil side of us.
This we can do only if we are not
angry with our critics but will take in good
heart whatever they might have to
say." - Ghandi
So the package is for clothes textures, and the thumb is an image of a hat sitting on Victorias head...hat and hat texture is not included (also not advertised as not included.). Correct?
Yes that is misleading and yes I would be annoyed. Myself- I would do nothing, but I would probably not purchase anything from that merchant again.
Quote - Have you asked specifically where to obtain that hat and textures for the hat?
ED, that is not really the point now. The images showed a hat, pants, and top. I was told the textures are for the pirate outfit from PoserWorld. I bought the pirate outfit so I could use the textures, only to find that the pirate outfit has a headscarf and no hat, and that the textures I bought were for pants and top only, and no headwear. The image showed a hat! A hat that had the same textures as the rest of the outfit. The subsequent images showcasing the other colours also had hats with matching textures. The textures don't include hat/headscarf textures, and the pirate outfit doesn't have a hat at all. I bought textures (thinking it was an outfit at first), for a hat, top and pants. I bought the pirate outfit that the merchangt said I need to use their product. I can put textures on the pants and top of the pirate outfit, but not on the headscarf, and there is no hat as shown prominently in their advertising images. I have been in touch with the merchant and they sent me alink to a free tri cone hat, but that is not the hat in their images, and there are no textures for the hat period.
"It is good to see ourselves as
others see us. Try as we may, we are never
able to know ourselves fully as we
are, especially the evil side of us.
This we can do only if we are not
angry with our critics but will take in good
heart whatever they might have to
say." - Ghandi
Attached Link: http://poserpros.daz3d.com/store/images/products/003602_00t.jpg
> Quote - So the package is for clothes textures, and the thumb is an image of a hat sitting on Victorias head...hat and hat texture is not included (also not advertised as not included.). Correct?Yes, that is correct.
"It is good to see ourselves as
others see us. Try as we may, we are never
able to know ourselves fully as we
are, especially the evil side of us.
This we can do only if we are not
angry with our critics but will take in good
heart whatever they might have to
say." - Ghandi
Well, they refuse to do anything about it. They claim that their image is a promo image and it's my fault for not reading properly. I won't be buying anything from this merchant again. I'm disgusted.
"It is good to see ourselves as
others see us. Try as we may, we are never
able to know ourselves fully as we
are, especially the evil side of us.
This we can do only if we are not
angry with our critics but will take in good
heart whatever they might have to
say." - Ghandi
I'm going to preface this with I think what the merchent did (wiether it was intentional or not) wasn't right, and by the fact that he hasn't fixed his avertising here, after the confusion was pointed out to him, it may not of exactly been accidental. But to play devil advocate here, his defense is going to be that he has the readme posted with the product (at least here he does, I don't know about the other sight that you found it on) and that if you read the readme it lists the files. and no hat textures are in it. I agree thats sneaky and not right, but thats business in the world today. Wanna get back at him, place a review of the product stating 'Buyer Beware, the hat textures are not included in this product.' it doesn't help you any at this point, except for perhaps the good feeling that you may prevent someone else from falling into this trap.
Acadia - I can't speak for the Renderosity, but if you have a problem with a product over at PoserPros, please send myself a PM there or an email and I'll see what I can do to correct it. In this case - I can make sure that copy is included in the promo text stating that the hat textures are not included. Posting here at Renderosity doesn't help us as I rarely have time to peruse these forums. If it wasn't for another member pointing it out to me, I would still be oblivious to the problem. I'll go and add the extra copy to that item now.
Attached Link: http://poserpros.daz3d.com/store/viewitem.php?selitem=2792
Copy is now corrected. Just for the record - the hat, I believe, is from Netherwork's La Femme Corsair for V3 outfit.
Ok, I went to see that page and nowhere does it say the hat texture is not included and nowhere does it say that the hat is not part of the Pirate Outfit at Poserworld either!!! And it doesn't say either that neither the stockings and the shoes are included in that Pirate Outfit. Thank you for giving us the link. I will NEVER buy anything from that merchant anywhere. I see you bought the Pirate outfit at Poserworld online store. If you can afford it, I recommend you buy a subscription at Poserworld. I bought a lifetime subscription last month and I downloaded 1000s of great stuff for all models. I'm sure you won't feel misled if you do that. I just finished installing everything I downloaded there and I put about 3/4 of it on a DVD... no room for the rest and a DVD contains 4.7GB!!! And they have new products regularly too. But there is no hat like that at Poserworld either. Similar, but not THAT hat. It looks a lot like the hat in the Blacker Magic set for PT at DAZ but it is not the same. So I am quite sure that merchant took a tube or another image and added the hat in PSP.
France, Proud Owner of
KCTC Freebies
I can totally understand your frustration. It's one of the many reasons I rarely buy anything from poser stores anymore. The weird thing is that the hat truly makes the outfit. The outfit is great but the hat just pops it. I understand wanting to make great promo images but I would prefer the artistry to be seperate from the product shots. People should read before they buy but, let's face it, a lot of poser purchases are impulse buys...you see something great and you get it. So if you impulse buy a few times and get burned then you learn to read and re-read and analyze every little detail. Usually by the time I'm done with wading through the smoke and mirrors the "impulse" has passed.
Quote - Attached Link: http://poserpros.daz3d.com/store/viewitem.php?selitem=2792
Copy is now corrected.
Just for the record - the hat, I believe, is from Netherwork's La Femme Corsair for V3 outfit.
Which is an additional $10.25 purchase to achieve what Boundless shows in her "promo" images. That's not to mention that she shows co-ordinating textures in her "promo" images for that hat, which wasn't listed anywhere in her store for that pirate outfit texture.
And Guarie, I sent you a PM over there. I didn't know how to contact anyone over there other than the merchant, and I had a hard time finding your name in the memberlist; I had to go page by page through more than 200 pages. Message edited on: 04/07/2005 18:30
"It is good to see ourselves as
others see us. Try as we may, we are never
able to know ourselves fully as we
are, especially the evil side of us.
This we can do only if we are not
angry with our critics but will take in good
heart whatever they might have to
say." - Ghandi
Quote - The weird thing is that the hat truly makes the outfit. The outfit is great but the hat just pops it.
Exactly, which is why I bought it. I wanted that outfit, and once I realized what I bought was textures and that I needed the pirate outfit from PoserWorld, I thought that I had that outfit.
"It is good to see ourselves as
others see us. Try as we may, we are never
able to know ourselves fully as we
are, especially the evil side of us.
This we can do only if we are not
angry with our critics but will take in good
heart whatever they might have to
say." - Ghandi
Thank you guarie for rectifying this matter for me. I appreciate it. I really only intended to get some advice here before taking further action. I wanted to make sure that I wasn't wrong in how I was interpreting this. I can live with making mistakes and "buyer beware", but not when I'm left with a feeling of having been mislead into the purchase and then basically told by the merchant to suck it up and learn how to read and that it's not their fault that I interpreted their promo images as something more.
Message edited on: 04/07/2005 19:08
"It is good to see ourselves as
others see us. Try as we may, we are never
able to know ourselves fully as we
are, especially the evil side of us.
This we can do only if we are not
angry with our critics but will take in good
heart whatever they might have to
say." - Ghandi
Attached Link: http://www.netherworks-studios.com/nws-cloth.htm
Eek... Well I didn't know it was my hat that was in question. Yeah, boundless should have listed any outside sources for her promos - I completely agree with that.However the TriCorn hat (not the feathered one), along with a cutlass are freebies at my site.
.
Quote - However the TriCorn hat (not the feathered one), along with a cutlass are freebies at my site.
Thank you :), but I was really interested in the outfit that was shown in the ad images, and the tricone hat (or even the other hat without textures), isn't what I had my heart set on.
"It is good to see ourselves as
others see us. Try as we may, we are never
able to know ourselves fully as we
are, especially the evil side of us.
This we can do only if we are not
angry with our critics but will take in good
heart whatever they might have to
say." - Ghandi
I think it should be the policy of all of these stores to force merchants to give credits and links for any of the products shown in promo images that aren't part of the product. Time and time again I have been frustrated to see a promo image, only to discover that half of what I'm looking at isn't in the product and I have no idea where to find it. It's only common curtesy if you're using someone else's creation in a piece of art anyway. Luckily this has only happened to me once and it was at DAZ so I got my money back immediately. I felt kind of bad about it because I REALLY liked the artist and their products.
Thank you :) It's all fixed now. The texture pack now has a statement indicating the hat is not part of the outfit and has a link to where it can be found, and it also states that the package does not include textures for a hat. I also got credit to which I was able to put towards other tems in the store for things that I actally could use "as is" with things I already have. I'm pleased with the way management handled this situation.
"It is good to see ourselves as
others see us. Try as we may, we are never
able to know ourselves fully as we
are, especially the evil side of us.
This we can do only if we are not
angry with our critics but will take in good
heart whatever they might have to
say." - Ghandi
I'm glad to know that PoserPros have fixed the problem with that merchant's promo image. Did Renderosity MP fix it too?
France, Proud Owner of
KCTC Freebies
Not sure about that. If they read this thread, they should, because as is, it is misleading.
"It is good to see ourselves as
others see us. Try as we may, we are never
able to know ourselves fully as we
are, especially the evil side of us.
This we can do only if we are not
angry with our critics but will take in good
heart whatever they might have to
say." - Ghandi
To be honest with you Acadia, with the way that merchant replied to your email, if I was the store owner, I'd put her out.
France, Proud Owner of
KCTC Freebies
It's fixed now. How Poser Pros addresses the issue with the merchant is internal to their site. My only concern is that merchants be up front with what they are selling and not hide it in the small print or readme files. I'm all for promotional images too, because I like to see what can be done, but those types of renders shouldn't be used to advertise the product, especially items that aren't even part of the product or the outfit the product is for. I got some nice new textures for MFD so I'm going to go off and play with those. One can't have enough textures for that dress, LOL
"It is good to see ourselves as
others see us. Try as we may, we are never
able to know ourselves fully as we
are, especially the evil side of us.
This we can do only if we are not
angry with our critics but will take in good
heart whatever they might have to
say." - Ghandi
I've been a merchant myself and will be again in the near future. I completely agree that some of the ads are missleading, but I wouldn't damn all merchants. I regularily buy items at some merchants and they really have been honest and I was satisfied with their products. So stick to your favourite merchants and give them good comments and also bad one, if they deserve them. Some of them must be told to be more careful in their ads.
I have purchased a large number of items from various merchants and have had nothing but good experiences until this one. I've had some problems with files either not being complete, or something corrupt in the zip, but a quick PM or email rectified the situation quickly, and the merchant was very nice to deal with...friendly and concerned. I would rather not have had to go to management to rectify this one situation, but the comments said to me after I requested a refund, left me with no other recourse. This situation hasn't tainted me to all merchants, but I won't buy anything from that one again. It seems their ads are "promo" and don't depict their items accurately. When I buy, I like to know what I'm getting up front. I don't want to go to the Jaguar sales store and find out that the $50,000 price tag is for the right rear hubcap and stearing wheel, but the Jaguar car isn't included... it was just used in the promo images. I'd like to see promo images depicting the results of the package itself without post work. Then I'd like to see some thumbnails that show the potential of the package done as the merchant sees fit. This way there is no misunderstanding as to what the buyer is getting.
"It is good to see ourselves as
others see us. Try as we may, we are never
able to know ourselves fully as we
are, especially the evil side of us.
This we can do only if we are not
angry with our critics but will take in good
heart whatever they might have to
say." - Ghandi
I didn't even notice that sale, LOL I spent my credit already on some textures for the MFD and DNA MFD. I have both of those outfits and I have total confidence in the merchants I bought those from and have always gotten what I've seen in their "promo images". BAut now that you mentioned sale, I'll go look again. I still have some April poser budget left ;)
"It is good to see ourselves as
others see us. Try as we may, we are never
able to know ourselves fully as we
are, especially the evil side of us.
This we can do only if we are not
angry with our critics but will take in good
heart whatever they might have to
say." - Ghandi
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I need some advice please...
Yesterday I was browsing a store (different site), and came across a thumbnail image of V3 wearing a gorgeous hat. I clicked it and saw the full image of V3 wearing the hat along with matching top and pants. I was captivated and bought it. Upon installing it I realized it was only textures for an outfit, which I didn't have :(
I checked the merchant's store again, and sure enough discovered that I missed them stating it was only textures and gave a link to a site where the outfit could be purchased.
I purchased the indicated outfit and according to the merchant's store, had everything I needed to recreate that gorgeous outfit shown in the merchants thumbnail and larger store images.
After trying to use the outfit and textures, I find out that:
the outfit from the other site has a headscarf, not a hat.
the merchant used a thumbnail featuring the hat, and then shows a full outfit including the matching textured hat, but doesn't include textures for any headwear of any kind in their package.
the merchant used a hat from a separate outfit (verified to me in email by the other site) in their advertising, and didn't indicate that the hat wasn't part of the outfit and that no textures for a hat or any headwear were included in their package.
I feel mislead. I was captivated by the hat and was drawn into the merchant's store by a closeup thumbnail of V3 wearing this hat, which turns out isn't part of the textures or the outfit at all. It was used as a selling feature, but had no place in the outfit or textures being sold, and that wasn't indicated either.
I'm still waiting to hear back from the merchant on this.
Would you feel you were mislead and what would you do about it?
Message edited on: 04/07/2005 15:56
"It is good to see ourselves as others see us. Try as we may, we are never
able to know ourselves fully as we are, especially the evil side of us.
This we can do only if we are not angry with our critics but will take in good
heart whatever they might have to say." - Ghandi