So, there has been mention that some products were not brought through. One thing that I have noticed is that a non-trivial number of Ken's birds from my Hivewire purchases have not been gifted. I also noticed that most of the missing items were either DAZ purchases that were transferred to Hivewire, or were items that I purchased through various Stacks (term that Hivewire used for Bundles). I am wondering if that might have been an issue for both of us, as the Stacks themselves are not part of Ken's catalog here. I do suggest patience. At least with items purchased through DAZ you should be able to get receipts for those purchases. I'm just waiting for the all finished signal before sending those receipts, and images of the downloads available in my Hivewire account just before the store was taken completely off-line, which might helpsort the Stack situation.

And my post gets separated from the one I was responding to by a page break....

I know these are still being worked on and they will do what they can to make sure everyone gets what they should. Once they have gifted everything in their list, they will let us know and look into any missing items then. Please be patient. This is a huge task. 

Well . . . I got mine today!  YAY!

Of course, it'll probably take me a day or two see if I got everything, but it'll be worth it. 

Still waiting for mine to show up

I must say, you're all doing a excellent job! Items are showing up as gifts send & gifts received!
Thank you so much!

Okay everyone! We've officially hit the home stretch! Read below if you have NOT received your Hivewire3D purchases.

For those of you who have NOT received your items yet. Please follow the instructions below generously written by Alisa. This is going to speed up the gifting process even further for those still patiently waiting.

--------------------------------------------------------

First, be sure you have an account at Renderosity. If not, you will need to create one.

You will need to know and fill out the name/member-user name/email information in the email template below. Your HiveWire information will be on any invoices you have printed or any emails you've gotten confirming purchases.

NOTE: DO NOT SEND YOUR HIVEWIRE USER NAME - those are only for the forums, not the store. Please use the name you had at the store

Send an email to
store@renderosity.com

SUBJECT LINE:
HiveWire Purchases

BODY (You can just copy and paste this, then add YOUR information as noted)

Hi - I would like my purchases from HiveWire 3D which are now being sold at Renderosity to be put in my Renderosity account.

My full name used at HiveWire's Store: * your information here *
My email address used at HiveWire Store: * your information here *

My member/user name at Renderosity: * your information here *
My email address used at Renderosity: * your information here *

Thank you very much!

--------------------------------------------

Let me know if you have questions! 

Kind Regards,

ShaniaB.

I sent one of those way back at the beginning of this process, and I did receive a response. Should I send another, since I haven't had any of my Hivewire purchases added to my account here?

Shania,

This ended up being a far more challenging thing than any of us imagined, and we thank all of you who worked on this for not just giving up!!!

zombietaggerung posted at 7:40 PM Thu, 9 December 2021 - #4431524

I sent one of those way back at the beginning of this process, and I did receive a response. Should I send another, since I haven't had any of my Hivewire purchases added to my account here?

Yes!  If you have not been gifted the products you bought at Renderosity yet, whether or not you sent an email way back when, please follow the instructions in Shania's post and send it again (or just find your original one and forward it to them ;))

Thanks!

And the same process for those of us who only have partially gifted purchases, I presume.

And the same process for those of us who only have partially gifted purchases, I presume.

Thank you for that information. I will clean up my list (make sure that everything I have received so far is off the list), and make sure my supporting evidence is all in one place if needed.

 I may have bought some some long ago from Hivewire, but have surely bought more since it appeared here.

I understand that this is a monumental task, but I am wondering if I'm the only one who hasn't received  anything.  Just emailed the 2nd request

I understand that this is a monumental task, but I am wondering if I'm the only one who hasn't received  anything.  Just emailed the 2nd request

thankyou ❤️I did back everything up before HW3D closed but it's comforting to know they are now here if I ever need then

goldie posted at 11:36 AM Sun, 12 December 2021 - #4431698

I understand that this is a monumental task, but I am wondering if I'm the only one who hasn't received  anything.  Just emailed the 2nd request

I haven't received anything either yet. I guess it will just take a while.

ShaniaB has definitely been working to get people set up. I wasn't in the 400+ class, but I did have over 60 of Ken Gilliland's products, between Hivewire and DAZ, and aside from a couple of freebies, they have all been added to my account. 

Thank you very much, ShaniaB.

ShaniaB has definitely been working to get people set up. I wasn't in the 400+ class, but I did have over 60 of Ken Gilliland's products, between Hivewire and DAZ, and aside from a couple of freebies, they have all been added to my account. 

Thank you very much, ShaniaB.

I've forwarded the email I sent in March - keeping my fingers and toes crossed...

On December 24th, I sent again my email from August.

Non success until now, but still hoping.

On December 24th, I sent again my email from August.

Non success until now, but still hoping.

They will !

I had an account over at HW - that's how I bought Dawn - but haven't seen anything in my account.

It's been taking them a long time to get through all the products for all the former HiveWire customers.  I know it took them quite a while to get to mine, and I'm not finished yet, so be patient Sam.

I have yet to receive anything though I know for a fact I'm in the 400+ items category. I sent another email on the 14th. If there was a problem I haven't heard anything about it, so I'm hoping she's just waiting to get to mine until she's fortified herself in whatever means necessary before tackling the list.

Just a note, to my knowledge Lully did not bring any of her HW products over here. So if you're hoping for those, you aren't likely to get them.

Okay everyone! We've officially hit the home stretch! Read below if you have NOT received your Hivewire3D purchases.

For those of you who have NOT received your items yet. Please follow the instructions below generously written by Alisa. This is going to speed up the gifting process even further for those still patiently waiting.

--------------------------------------------------------

First, be sure you have an account at Renderosity. If not, you will need to create one.

You will need to know and fill out the name/member-user name/email information in the email template below. Your HiveWire information will be on any invoices you have printed or any emails you've gotten confirming purchases.

NOTE: DO NOT SEND YOUR HIVEWIRE USER NAME - those are only for the forums, not the store. Please use the name you had at the store

Send an email to
store@renderosity.com

SUBJECT LINE:
HiveWire Purchases

BODY (You can just copy and paste this, then add YOUR information as noted)

Hi - I would like my purchases from HiveWire 3D which are now being sold at Renderosity to be put in my Renderosity account.

My full name used at HiveWire's Store: * your information here *
My email address used at HiveWire Store: * your information here *

My member/user name at Renderosity: * your information here *
My email address used at Renderosity: * your information here *

Thank you very much!

--------------------------------------------

Let me know if you have questions! 

Kind Regards,

ShaniaB.

Hey, I know this is still in progress, but I thought I'd sent an e-mail way back when this started, and then I had a period where I didn't have a computer powerful enough to do renders so I didn't worry about it.  Now I do and I'm in the process of redownloading things and getting reorganized.

The problem is that I switched e-mails right around when Hivewire shut down, and I don't remember if I'd switched Hivewire over to the new e-mail account or not.  As the store is now closed (and has been for over a year), I can't go check my account to see which e-mail I used.

I have no problem with sending another e-mail, but I just don't know how to approach it when I don't know which e-mail was connected to my account.

Hey, I know this is still in progress, but I thought I'd sent an e-mail way back when this started, and then I had a period where I didn't have a computer powerful enough to do renders so I didn't worry about it.  Now I do and I'm in the process of redownloading things and getting reorganized.

The problem is that I switched e-mails right around when Hivewire shut down, and I don't remember if I'd switched Hivewire over to the new e-mail account or not.  As the store is now closed (and has been for over a year), I can't go check my account to see which e-mail I used.

I have no problem with sending another e-mail, but I just don't know how to approach it when I don't know which e-mail was connected to my account.

Can't find any of my purchase emails.  Oh well.

SamTherapy posted at 5:47 AM Sat, 12 March 2022 - #4435805

Can't find any of my purchase emails.  Oh well.

You need to SEND an email to Renderosity if you haven't done so since Shania posted on December 9th.

Scroll up to that post on this page (actually, DreamWeaver reposted it) and follow the instructions in the post.

For what it's worth, I KNOW it's not completed, because none of MY items have been gifted.  I'm likely to be the last one who they'll gift things to :).

Thanks, Alisa.  I'll get to it.  

Has everyone else now got all their orders transferred? I'm still lacking the Ken Gilliland birds. I sent an email about two months ago, also a sitemail, but have heard no more.

I haven't gotten anything yet.

No I'm still missing some.

I have also not gotten any, so they are still working on it - I'm probably the LAST person who will get things ;)

I haven't gotten any yet either. But like Alisa I'll likely be at the tag end of things.

I followed the instructions above and emailed for my Hivewire3D products that I purchased there to be gifted to me here at Renderosity. I still haven't heard back as to whether or not yall got my email and haven't got any of my purchased gifted to me yet and I emailed about it following those instructions back in December. I lost my whole library and my backups all at once so I don't have any of my Hivewire purchases even available to render right now and I guess you can say I am going a bit crazy without them. Do I need to wait longer or is there anything I need to do please? Thank you!

Heads up for anyone originally from Hivewire3D!

Get ready to see alot of gifts placed into your accounts. I am taking care of placing all of your previous purchases from Hivewire3D back into your accounts. This is done via gifting them to you. So if you see ALOT of gift notifications, that's just me getting your previously bought items placed into your Renderosity account :)

This process will take me a few days. So do not be alarmed if you don't see your purchases in your gifts right away. Rest assured that they are on their way! :-)

Thank you for your patience and understanding during this process!

------------------------------------------------------------------------------------------------

Kind Regards,

ShaniaB. - Assistant Marketplace Manager

Yes, they're still at it.  I haven't gotten all of mine yet, so rest assured you will get yours, though it's a big project, so it's taking a long time.

Yes, they're still at it.  I haven't gotten all of mine yet, so rest assured you will get yours, though it's a big project, so it's taking a long time.

I sent 5 emails to store@renderosity also adding paid orders messages from paypal, and Renderosity still doesnt answer me, What can I do?

I received as gifts many products originally from Hivewire over a fortnight ago (so thanks for that), but there is no sign of Ken Gilliland's birds (transferred to Hivewire from my Daz store account). Should I be worried or patient?

Rucku posted at 11:38 AM Tue, 5 April 2022 - #4436768

I sent 5 emails to store@renderosity also adding paid orders messages from paypal, and Renderosity still doesnt answer me, What can I do?

They are doing this by hand so it takes time. Don't flood them with emails or with your receipts. It only slows them down.

still no gifts form my Hivewire account.

still no gifts form my Hivewire account.

Same here.

I'm one of those who have received a part of their purchases, am missing all the Ken Gilliland birds. Should I best wait a little longer or e-mail to you, Shania?

I'm also missing some of my purchases, and I'm waiting.  I sent Shania a list of those I found missing so far, as I haven't finished checking to see what else I might not have gotten.  I'm giving her as much time as she needs to finish this project, as she's doing it one person at a time, so it's taking a long time, but involves a lot of work, so she can't just skip through it.  Be patient, she'll get to the missing purchases eventually.

Either I got into some BOGO sale I didn't recall agreeing to, or Jennblake took up the call, as I have a lot of zero dollar sales that are gifts from her going to others.

They are definitely gifting again :)