Hi all. I made my first DAZ purchase over the weekend getting V3 base, HeadMorph Pack and Body Morph pack. I goofed in trying to get them when my connection went sour and didn't manage to get my Body Morphs in 3 tries. I've e-mailed DAZ about the problem, TWICE, but have not received any reply. Is this typical? I thought their reputation was better than that.

In defence of them the Mimic Pro sale just ended and they have to give all the vouchers out to people that purchased, answer emails, get this weeks stuff ready to put up etc etc etc. They really are good, I think they are just a bit swamped, give them a bit more time and email sales@daz3d.com I'm sure someone will help ya. I've had nuttin but good things dealing with Daz, they can get backed up from time to time, but they have always answered my emails. my 2 cents.

Thanks for the reassurance. Your information would have been nice to hear from them though. At this point, I'm less concerned about my purchase and more concerned about being ignored. Even automated responses are better than this. :) I'll allow that maybe my expectations are just too high. I work in a support role and have a 30 minute response window. Two days seems excessively slow. Thanks again.

I had problems last week. They got around to contacting me today. The fast service and midnight answers to emails seems to have ended with Reba and Anna Marie going off to do the family thing. Nevertheless, DAZ is still very active in customer support and if you give them time, you'll have a response. Oh, for those of you who have site problems, I reinstalled IE6 and it all was fine after that. Netscape always worked with the site. SP4 for Win2K also was a plus. Whatever broke recently has been fixed by Uncle Bill.

Batronyx, they're not that large of a company, and their frontline customer service rep left to have a baby about two weeks ago. Generally they seem to respond within 48 hours if not sooner. I believe they have a toll free customer service number. I used it when I had a similar issue, recently, and they were able to reset my download pretty quickly. Try giving them a call ... you paid for your products and deserve to be able to download them ASAP. I'm sure they'd agree, but as MC suggested they appear to be overworked at the moment.

My experience with DAZ when Reba was there was just a dream. For example I emailed her about some problem. She solved it and get back to me with the answer. And... after some time she get back to me again to check if everything was OK. Last week I had a problem. I emailed and there was no answer. I needed a fast solution, so I called them. The help over the phone was excellent. The guy who I spoke to solved all the problems I had with my purchase. So I think, instead of waiting for an email answer, you have to call them. And I hope you'll get an excellent service as I did. BonBonish

As Bonbonish says if you want a quick response ring them, i've had the same problem and they have set up a new download (re-startable too) within an hour of the call....i don't think its a case of ignoring your mail but a case of getting to it throught the long list of mail they get...either way they'll sort it, no problemo :o).....Steve

I've not had many problems with getting help from Daz - and I'm on the opposite side of the world (Down Under :)) I've always found them most prompt and helpful, even via email.

Yeah machineclaw not to mention Daz is also redoing thier vendors store again too. Man I wisht they would leave the site itself alone for a few months. LOL

WOW! Everyone seems to know so many personal details about them. I need to hit some forums and chat more, except I don't get enough pics made as it is. :D

Well thanks again all for the reassurance. Our work hours coincide and I don't like taking care of any more personal business at work than I have to. I'll just crank my patience up a notch or two and see if I can find some time to make a phone call at work any way maybe.

I appreciate the response. Thanks.

DAZ is always excellent for Customer Service. However, you must remember one important fact: DAZ does not work on weekends. So if you think you may have a problem, either wait till the "Business week" to do your purchase, or be prepared for a possible delay.

Thats odd seeing as Daz is a huge place for poser props etc... I would think alot of thier business would happen over the weekends. Oh well I will be happy if they will just stop updating the site for a week or two LOL.

Hmmm... even DAZ staff are human beings. Despite the fact that they're so efficient, we tend to think of them as robots, they do have a life and families. The idea that they should work 7 days a week is just a bit much, no? mac

NO...they should work 24/7 how dare they get time off...

I also had a download problem last week and e-mailed sales about it- when 4 days later I hadn't had a reply I e-mailed 'tech support ' instead pointing out that I didn't mind the delay so much as not getting a'problem noted, will be dealing with it soon' - and then got a rapid and polite response , a solution and an apology for the delay. They do try hard ! Be polite with them too .

Thanks Gini for the heads up. I'm just about to try to call them but if I'm unsuccessful I'll try the tech support address.

I always believe in being polite. There's that principle of Karma you know: 'What goes around comes around' or 'you reap what you sow' or my personal favorite: 'Be careful whose toes you step on today; they may be attached to the butt you need to kiss tomorrow'.

DAZ Staff is 'human beings'? gee, I thought they were CGI! On DAZ's behalf they (and all the other MPs I have made purchases from including Rendo) are some of the most efficiant on-line sources one can ever deal with. Usually if there is a delay there is something extra ordinary causing it. I only have the luxury of purchasing snail-mail and they usually fill my order within 1 to 1 1/2 weeks of the date I drop the letter in the PO. Always they have fixed any issue that has arouse, and to my surprised even gave me 'extra' credit once when the online system acted up. Also keep in mind this weekend if you have troubles downloading that there is supposed to be some massive hacking BS going on that is expected to effect the www in general!

Well, for anyone still following: I called and they had me fixed up in no time. All of your praise was justified. I have my new toys and now I'm a 'happy camper' :)

personally around here I do not believe 'the squeeky wheels gets oiled' but rather 'sugar and spice, and a little patiance, catches the most flies' (or should I say 'toys'). Glad to hear it's all cleared up. Super DAZ comes through again!