Quote - One other possibility.  In researching this issue, I came across a known problem with Netgear routers corrupting file downloads.

http://forum1.netgear.com/showthread.php?t=6662

I'm curious if anyone here is using a Netgear router?  If so, you might try the solution proposed in the Netgear forums above.

tim

YES! I have a Netgear Wireless router! But we've had it for 3 years now - and no problems up to this episode in the last week or more.

If that is the problem, I looked for disabling this SPI - couldn't find such a thing - I do I go about testing it?

  It was net gear for me.  I shut off the SPI and downloaded all my purchases and unzipped just fine.  Now to try it with next purchase.

  Thank You to everyone for all of your help.

I use a Belkin wireless router which is possibly why I didn't get that particular problem - glad to see it might be fixed!

Woke this morning, received message from vendor who sent me links from her server and the downloads downloaded quickly - and unzipped and extracted without a hitch! No CRC Failed at all!!! This is definitely a Bondsware problem.

It's not my server, not my zip manager, not my browser. Used what I always used to download that from her and it was done instantly - I even opened Daz and used it to make sure before I said anything, EVERYTHING is as it should be.

Renderosity ... YOU have a problem. I sure hope it's fixed, because I have four things in my wishlist I'd planned to get in the next two weeks, but I won't be getting them as long as this problem exists because I just don't want the frustration.

M Keyes

 I've just downloaded a whole batch of files that are totally corrupt, I can't view your pages without seeing half loaded images and have had some huge delays on here. I need the files urgently so can you please suggest another way I can access them asap.

1.  Who is your ISP? Virgin
2.  What type of Service do you have (dial-up, dsl, cable, etc)? Cable 20MB
   3)  What OS do you run and what version and service packs? Mac OSX Leopard
   4)  What software is used to Unzip the file?  (version & service packs) Stuffit Deluxe
   5)  Do you use any type of download manager? No
3.  What Anit-virus software are you running? None
   7)  What is the file size stated on Bondware before downloading and what is the file size your computer has after downloading (but before trying to unzip)? Various
4. What browser do you use? Firefox and Safari

**steveinuk -

** Our store staff will work with you to make sure you get the files.  Please post in the Marketplace Customer Support forum as well.
**

MKeyes -

**Sorry for the hassle.  Now that we have an idea what's causing it, we'll definitely go back to our colo provider & have them double check related settings first thing this AM.  I agree with you that something changed on our end that triggered the problem, but as you can read in the "Pitfalls" section at this link (http://en.wikipedia.org/wiki/Stateful_firewall), one way to trigger this problem is simply to keep upgrading servers/routers to the latest version.

Tim

I see that MKeyes wondered,

I looked for disabling this SPI - couldn't find such a thing

Use your browser to access the router setup: type this into the browser address/location

http://192.168.0.127/

On the left side, look for "WAN Setup" clickk that link and then you should see
an option to "Disable SPI Firewall" ... click to put a check mark and click "Apply". 

HTH

--
Martin

AH, a common denominator!  The fix worked for me too!  :o)  But I too was wondering the same thing about "Why now?"...
Anyhoo, thank you for all your work and insight and I hope everyone else gets up and running! 

1.  Who is your ISP?
   VIRGIN MEDIA

2.  What type of Service do you have (dial-up, dsl, cable, etc)?
   CABLE
   3)  What OS do you run and what version and service packs?
   WINDOWS XP HOME WITH ALL ISSUED SERVICE PACKS
   4)  What software is used to Unzip the file?  (version & service packs)
   PKZIP/UNZIP and WinRAR
   5)  Do you use any type of download manager?
   NO

3.  What Anit-virus software are you running?
   NORTON INTERNET SECURITY
   7)  What is the file size stated on Bondware before downloading and what is the file size your computer has after downloading (but before trying to unzip)?
   20,641 AT BONDWARE AND UPON ARRIVAL

4. What browser do you use?
   INTERNET EXPLORER 7

5. Brand of your router/firewall for your local network? (see known issue with Netgear routers at bottom of this post)
   NETGEAR

I have fixed my netgear as well :) all is working great now this morning. Thanks so much.

that also explains why I had no problems.. running a Linksys Router here...

Netgear router was indeed my problem, switched off SPI Firewall and everything downloaded fine.

I also have netgear, I'll try the fix later, though I hate to meddle with things that are not broken elsewhere...

the vendor also sent me the file so I have it.

Will we need this fix or will Bondware be fixing the issue so that we are not required to change that which worked fine last week?

tried fix and it worked

Attached Link: http://www.renderosity.com/news.php?viewStory=14099

There is also another fix for anyone not wanting to disable the SPI in the NetGear router.  Just make sure your download link starts with https://market.renderosity.com.  There is now a front page article about the issues so that we can make sure everyone is aware.

I just attempted to download the test file and it corrupted like the purchased files.  Here is the info you asked for:

1. Comcast.

2. Cable

3. Vista

4. I've used Windows extractor and WinZip 11.2

5. No download manager

6. McAfee

7. See below for file size difference

8. Explorer

I've exceeded my downloads for my recent purchase.  Any help you can give would be helpful.

Thanks,

W Field

Greetings,
I am also running a netgear router.  I turned off the SPI Firewall and was able to download the files without error.
Thanks for the assistance.
W Field

I have a Netgear router, however turning off the SPI  setting did not alleviate the problem for me.  Changing to the https version of Renderosity did however fix my downloads.

That might be the solution but that page will not load for me.  On any machine, even one NOT using the netgear router.  Also, please reset my latest download so I can try it again when the page does finally load.  Maybe it is getting too many people on it, thus not loading.  Or I want my money back.  Thanks.

Larry F

I have reset your downloads for you as you requested so you can try again.

Thank you and have a wonderful day : )

Hi.

Glad to hear that the point of the problem has been located, and that you are working on fixing it.

I do have a NetGear Router, but I will not disable the routers firewall letting not only Renderosity in, but also hackers etc.

There is a reason for having firewalls.

I am looking forward to the solving of the problem.

wolfman2004,

A better alternative might be to go to NetGear's support website & download their latest code for your particular router.  That appears to solve the problem without having to disable the SPI firewall feature.  Our testing with their latest code showed no issues with download corruption.

If you go that route, I'd love to hear if it solved the problem for you.

tim

I see that tim felt that we should,

go to NetGear's support website & download their latest code for your particular router

I did that and found that I already had the latest firmware (V2.0.25_1.0.1NA) installed on my Netgear WGT624v3 router since about 5/1/2008.  ... but that still failed to allow an accurate ZIP download. 

It follows that Netgear may not be aware of this issue for my specific model and firmware change level. 

I'll need to have additional information to get Netgear to work on a fix. 

Please provide me with additional details about the recent changes that were made in your configuration and led to this problem ... information from your new ISP and/or co-lo techs may also be needed. 

Thanks. 

--
Martin

Hi again.

My router is using the latest software for that specific router.

The router is a NetGear model WNR834b-v2, and the software version is V2.0.8_2.0.8

No change, sorry.

Martin, I'm not exactly sure what details you are wanting. We did NOT switch ISPs, but only changed our servers IP addresses and updated firmware on our firewall to get it up to date.  We are working with our co-lo techs.

Attached Link: http://kbserver.netgear.com/release_notes/d103295.asp

All, we have finally been able to duplicate the problem. We brought in a NetGear router, and downloaded files did unzip properly until we updated the firmware.  

Hello
I was hoping I could get my downloads reset, since the SPI problem has caused me to use up them on products both new and old and needing updating.  I particularly need these two orders: Order#: 111423821 & 111291158

Thank you very much

Quote - All, we have finally been able to duplicate the problem. We brought in a NetGear router, and downloaded files did unzip properly until we updated the firmware.  

Are you saying the router DID work until you updated the firmware?

Does this mean those of us who have the newest firmware on our Netgear routers just have to sit back until another firmware release?  Or is this something you can fix on your side?  Or am I just totally misunderstanding?

I see that JeniferC responded saying,

Martin, I'm not exactly sure what details you are wanting.

I'm not sure what I'm asking either ... but I want to submit a trouble report to Netgear with enough information that they can identify their bug ... maybe even fix it. 

One possible way would be to identify which routers and firmware release levels work properly ... and which ones do not work.  e.g., my Netgear WGT624v3 with firmware level V2.0.25_1.0.1NA does not work properly while (according to your message to wolfman) a Netgear WNR834b-v2 needs 2.1.13 to work correctly. 

We did NOT switch ISPs

Sorry, my misunderstanding. 

changed our servers IP addresses and updated firmware on our firewall to get it up to date

It is rare that such a small well-intentioned act should have had such far reaching subtle consequences. 

--
Martin

I see that JeniferC wrote,

All, we have finally been able to duplicate the problem.
We brought in a NetGear router, and downloaded files
did unzip properly until we updated the firmware.  

When she might have meant to write ...

All, we have finally been able to duplicate the problem.
We brought in a NetGear router, and downloaded files
did NOT unzip properly until we updated the firmware.  

--
Martin

Joy in Mudville!

Hey all, after days of trying to access that http://192.168.0.127/ it JUST WILL NOT LOAD for me.  Keep getting "connection interrupted".  So I think after 40+ attempts I can pretty much conclude it is not going to work for me.

HOWEVER, reading through all these messages I see someone had success with "httpS" so I tried that and not a single CRC error. 

My thanks to all in here who helped clarify this frustrating little issue. 

I think I will bite the bullet and buy another item I want.

Larry F

I see that Larry F tried,

to access that http://192.168.0.127/

... and concluded that,

it JUST WILL NOT LOAD for me.  Keep getting "connection interrupted".

That last bit suggests that you were using a wireless connection to access the router setup pages ... Right?  Did you also try an RJ-45 cable? 

--
Martin

Hey Madmachine,

I reset your downloads as you requested so you can try again.

Thank you and have a safe and happy 4th of July weekend : )

madmachine, your order downloads were reset.

maraich, yes the zip files were not corrupt until we updated the firmware on the NetGear router.  No, you do not have to wait for a firmware release. 

We are still working to resolve the issue.  Several tests have been being run everyday for over a week.  After six different tests today, we have determined that the problem lies in the core routers owned and operated at our co-location facility.  Since this involves equipment that isn't ours, it's a holiday week-end, and their highest level technician is on vacation until Monday, the changes the co-lo needs to work on are scheduled for Monday.

I see that JeniferC and Renderosity staff,

have determined that the problem lies in the core routers owned
and operated at our co-location facility ...
the changes the co-lo needs to work on are scheduled for Monday.

Please let the Renderosity community know when the changes have been
made so that we can test the downloads with SPI both enabled and disabled. 

Thanks

--
Martin

Hey Martin,
I'll look into the RJ-45 cable a bit later.  My wireless connection works fine in all other regards - believe me, I've checked since getting caught up in the whole R'osity/zip/CRC situation. 

Thank you so much for your suggestion.

Larry F

Quick update:

We've isolated this issue to a single piece of equipment leased from our colo provider.  We hope to have it fixed or replaced by middle next week.

Thanks for your patience on this issue,

tim

 This is the first time I have had any problems with the store, the free items are not  showing any problems.

1 Bat's SchoolGirl V4 65211
   Size-7.3mb  Got-7.3mb but the jpgs are corrupt
   Skirt1 carshs Poser Pro
2 PzRntArchiver 65330 
   Seems to be OK
3 PetrolMafiaBasherKit 65108
   Size-32.7mb  Got-32.7mb
   Case4Cart Cr2 is corrupt
   Jpgs are corrupt
4 Patriotic Summer 65327
   Size-5.7mb  Got-5.7mb
   Jpgs are corrupt
5 JINN for V4 pt1 59976
   Size-34.9mb  Got-34.9mb
   Will not unzip
   JINN for V4 pt2 60818
   Size-24.8mb  Got-24.8mb
   Jpgs are corrupt
6 Maiden Lingerie 4 for V4 65323
   Size-19.1mb  Got-19.1mb
   Jpgs are corrupt
   

1.  Who is your ISP?-Comcast.net
2.  What type of Service do you have (dial-up, dsl, cable, etc)?-Cable
   3)  What OS do you run and what version and service packs?Mac OS10.5.4
   4)  What software is used to Unzip the file?  (version & service packs)Mac OS 10.5.4 and Stuffit Expander 12.0.1
   5)  Do you use any type of download manager?-NONE
3.  What Anit-virus software are you running?-None
   7)  What is the file size stated on Bondware before downloading and what is the file size your computer has after downloading (but before trying to unzip)?-See Above
4. What browser do you use?-Safari 3 and Firefox 3
5. Brand of your router/firewall for your local network? (see known issue with Netgear routers at bottom of this post) Motorola modem-Netgear router-but this is the first time I have any problems and I have been use this setup for more then 2 years.

David,

Please see front page article for temporary work around for affected NetGear users.

TC

I had absolutely no problems at all until I installed a Netgear wireless router.
Now I can't unzip any downloads from Rendo or from RDNA.

How do I access the https download site? Or is it possible to get alternative downloads for my order today?

I see that Purrdey has found that,

I can't unzip any downloads from Rendo or from RDNA

It is easy to change the settings in your router ...

Click the link http://192.168.1.1/ (BTW, it might be a good idea to use Right-Click New Tab ... or print these instructions first [grin])

On the left side of the page, look for "Advanced" and then under that, click on "WAN Setup"

Click on the open check box to the left of "Disable SPI Firewall" and click on "Apply"

That should do it. 

OK to send me a site mail for more info. 

--
Martin

** **I have purchased, Melodee, ( http://market.renderosity.com/mod/bcs/index.php?ViewProduct=57868 ), a model for Vicky 4.1, and have copied the order info at the bottom for proof.

While trying to unzip the folder, I received multiple error messages, of this nature:

0x80004005 Unspecified error LKD Melodee Body JPEG

0x80004005 Unspecified error LKD Melodee BodyBUM JPEG

0x80004005 Unspecified error LKD Melodee EyesBlue JPEG

0x80004005 Unspecified error LKD Melodee MUJuicy JPEG

0x80004005 Unspecified error LKD Melodee MUpinklemonade JPEG

At this point, I stopped the unzip procedure because I didn't think it likely that the character would work with that many errors.

NOTE:
I've found the information on downloads from netgear,  I have tried to disable the SPI firewall in netgear but it didn't work, possibly because the last digit of the router serial number has been scratched off and I'm unable to access information because of this.  I have sent an email requesting tech support, but have only gotten the "we received your message and will get back to you" response.

I have tried using the https://renderosity... secure site download trick mentioned in the forum, but got the same messages when I tried to unzip.

I have also had problems with a purchase of RMTH Lara, which apparently had no problem unzipping, but I had to manually search for missing files when I tried to install the files (the manual search apparently solved the problem).  Also Obscuria, I don't recall a download problem but when I tried a render one of her wings loaded as a skeletal wing.

SOLUTIONS??? 
While I'm waiting for a response from Netgear Support, is there anything else I can do?  Can you attach the zipped file to an email and send it to me?  Are there any discounts on Burning to CD until this is fixed?

ISP - Cox
method- cable
Netgear WGR614v6 router
Windows Vista
Unzipper - Windows explorer
no download manager
antivirus: webroot spysweeper with antivirus and norton internet security (latter subscription expired)
bondware file size  17.6 meg (for Melodee)
my file size  same

Thank you.
Tom
 

Order #

Amount

Order Date

Status

111428308

$6.00

2008-07-06

Paid,No Shipping

Please try your download again.  We believe our network engineers have resolved the issue with the Netgear routers as of the scheduled maintenane at 6 PM CST today.

tim

I enabled SPI in the router and then did 3 downloads of the test file mentioned at the beginning of this message thread. 

The download, extract, and viewing the PDF all seem OK. 

What equipment was replaced and what was wrong with it? 

--
Martin

Looks like it worked.  I'll try the other files later

I managed to find out my router log-in and password after two days of searching on the net, trying various defaults, searching through the documentation and finally emailing Virgin. The reply came swiftly.... "It's printed on the bottom of your router!" and umm.. it was /blush!

All sorted and now I believe the fix has been made too.

I just wanted to thank everyone on here for the help!

What gives?

--
Martin