The Gothic and Steampunk Group Sale ended long before the official 11:59pm (CST) server timestamp.

Current Prime Flash isn't showing items previously purchased. Example I own MRL Riley. Yet in the Prime Flash Sale list (and even when I look at the item page) it shows as if I don't own it. I just checked, clicking on the item from My items (the name to look at the item page) shows as if I don't own it.

I was not able to pay with Paypal due to technical error it said but I paid with instore credit instead but I did not get a order confirmation either

PayPal function in checkout isn't working.

Hello,

I have tested this by placing a few different orders and all processed without any issues.

We did receive a notice from Paypal yesterday letting us know they were having some technical difficulties and find they still are and the problem is intermittent.

Please refresh your screen and go to your order, the paypal button should be there and will take you to paypal.

If it is still not working, please let me know which browser you are using as I am using Chrome.

Warmest Regards,

Hello Kristi, It is working again since today on my end. Thank you for your fast reply and info

Thank you so very much for letting me know as I am happy it is working correctly again.

You are so very welcome...have a wonderful week Sweetheart!

Now what was that???

Why did the site spill its backoffice code all over Internet for a day (yesterday)? Should we feel concerned?...

Hi rty,

Everything is fine. We did have server issues and the code you saw was a gigantic error message, not any backoffice code.

Thank you and have a wonderful day,

I'm just guessing this is a bug - Seems like "Download pending" is being overly-persistent. Anything you can do to help discourage the pending and encourage the download is much appreciated.

UPDATE: Downloads are downloading! You rock!!

Hello,

This is not a bug as first time buyers downloads have to be manually verified to help cut down on fraud.

Once this has been done, we send an email to you and then from that point forward, they are available as soon as payment has been processed.

Thank you and have a wonderful day,

Here's a website bug at the Profile Settings menu.

Location: "Profile settings". Scroll down. Replication: Try to turn off newsletter email. The account email will still receive the newsletter afterwards.

It's not top priority, but I thought I would post it anyway.

There are two bugs that I am aware of so far:

1. It is not possible to turn off email newsletters. While I have set my option to 'off', these still arrive at my email inbox, over a week after I changed the setting.

2. It is not possible to change 'primary OS' from Linux to, for example, Windows. This is not very important by itself, but I thought I would mention it.

Screenshot provided:

Thank you for letting me know.

Can you tell me what kind of newsletters you are receiving so I can have more information for the programmer?

I have noticed that all credits are not showing on gallery posts. today credit for mapps is not showing. the other day a credit for some other vendor was not showing

Thank you for letting me know Richardphotos, I will test this and put in a ticket with the programmer if needed.

I got an email from rpub today with new releases and 50% off sale that ends august 9 three days after the fact

https://www.renderosity.com/mod/gallery/?image_id=2703234

credits for mapps and myself are not showing, but when I went back to edit the picture to try and load the credits they are showing in the edit page

all I done was lose the text for the original post

KristiS () () posted at 9:58AM Wed, 03 August 2016 · @4278493 Site Admin Thank you for letting me know Richardphotos, I will test this and put in a ticket with the programmer if needed.

Kristi

Community Relations Specialist

https://www.renderosity.com/mod/gallery/?image_id=2703440

credits for ironman13 and -dragonfly- are not showing on the above post but when I went to edit they are showing

https://www.renderosity.com/mod/gallery/carbon-creek--first-contact/2703915

no credits came through for mapps or richardphotos even thought I selected them

8-28-2016 all credits are not showing for my current post today. this time mapps Lands and Forests. I chose LAF as the last two credits for Mapps and richardphotos. the other credits for other vendors are showing

https://www.renderosity.com/mod/gallery/carbon-creek-continues/2704055/

It is on our list of things to get fixed and will be addressed by the programmer as soon as he can get to it.

thanks. I was just updating to let know it is still an issue. last time I posted a picture all the credits appeared as they should. it seems as though the last on the list is the ones that do not show

Thank you for that information so I can update the programming notes

1. No Response from Password Reset

Repeatedly, when I've tried to reset a password, I get no response. This has been true over a period of several months. When I clicked on the "I didn't get reset instructions" link, I was pushed to a page that says "Your account has already been activated!"

1. No way to get support for #1 until I can get logged in, which is what Problem #1 is about.

I finally figured out which password I'd been using (obviously, since there is no way to get technical help without logging on first, which is useless if logging on is the problem!). If I hadn't figured this out, I could not have found a way to get help from Renderosity to get to my purchases. This is unconscionable both ethically, and from a customer-service standpoint.

Thank you for letting us know.

I will test this and add it to the list of programming if needed.

If ever you need assistance, please send an email to admin@renderosity.com or store@renderosity.com so we can assist you.

Warmest Regards,

I thought the problem had been corrected but it happened again today. I list other vendors first before mapps and or myself to be polite and both mapps and myself did not load

I know the tech department will fix when they can , but mapps and myself are losing possible sales from not showing up in credits

I am so sorry as the last time I tested it, it worked.

I will test again and get with the programmer.

I am so sorry you are having trouble

ThreeDeep - Can you please tell me if you still do not receive a response when trying to change your password and if so, what email provider do you use?

Thank you

Area Of Bugs...Payment Transaction When Placing AN Order. I have posted this else where but the answer was not a valid one. I understand the time difference (as I am in UK), " Thursday afternoon (Uk time) I ordered and was told after putting my Credit Card details in that Error 15 happened and my card was declined. I put my card details in a second time....Same message. The goods are still in my shop cart as if I haven't paid for them. I have Twice. I have emailed store staff twice......Please resolve this matter asap. This is the first time I have had a problem ordering from you.......I'm upset that no one is bothering to resolve it.

Hello,

The bank is the one that declined your transaction, not Renderosity. There is a 2 step process when placing an order...the "charge" you see on your account is actually a pending charge and will fall off within 2-7 business days depending upon how quickly your financial institution processes pending charges.

When an item is still in your cart, you were not charged for the item/s as the order never went through which means you will see the pending charge on your bank account.

When an order goes through correctly, you will no longer see the items in your cart and will be provided with an order number.

As far as why the payment was declined, you will have to contact your financial institution to find out why. They may also be able to drop the pending charges if you tell them there is not any order attached to the payments.

I have been out of the office and will double check to see if we received an email from you however I have not seen one so far.

Warmest Regards,

Kiristi I am finding several instances where items I have already purchased are not listed as purchased on the product pages. Is this a bug? I noted this under the Prime Flash Category. Products by Whitemagus and Flink that I purchased some time ago and are in my purchase history are not showing as purchased.

icprncss2 posted at 1:33AM Sun, 30 October 2016 - #4288252

Kiristi I am finding several instances where items I have already purchased are not listed as purchased on the product pages. Is this a bug? I noted this under the Prime Flash Category. Products by Whitemagus and Flink that I purchased some time ago and are in my purchase history are not showing as purchased.

I was just going to post a similar issue. In my case, I noticed all of my Rhiannon products showing as not having been purchased. I don't know if this is because of the special sale connected to Rhi's store or not, but I now see I'm not the only one having issues, and it's not just with respect to Rhi's products.

I checked a lot of my purchased items, none shows as purchased in the marketplace. This is very annoying, i nearly bought something twice. Please fix this ASAP.

Well, it turns out JenniferC responded in a post in the Community Center forum about this issue, and it DOES have to do with the Halloween Grab Bag sale, and will go back to the usual after the sale --> OK, who broke the Marketplace?

It's not a break in the marketplace. Whenever they run a grab bag, nothing shows as purchased. I wondered if they were going to do the grab bag again this year but I didn't want to mention it in case they weren't.

@ icprncss2 -

What kind of Community would we be if we didn't have our annual giveaway?? LOL

A big THANK YOU to all the vendors who made this possible

I sure hope you all are enjoying it!

The link to the 48 hours sale by BlueTreeStudio returns a Page not Found error... Please please fix this before the sale runs out! (gotta have that product!!)

Gah! never mind... that comes from not reading the whole thing, heh. No way to delete one's own posts in this forum, is there?

1. When I use the Marketplace drop-down menu to view Prime-Flash items, it only shows one page of these items, but when I search through the general Prime category, I find many more Prime-Flash items that are never shown when using the previous method. Isn't there any way to view all of the Prime Flash items together?

2. When browsing through Prime items in the marketplace, I told the site to list the items from lowest-price to highest-price. Everything started out well enough, but after reaching the 4.00+ pricing, I then came upon many more 3.50 items, then several more 4.00+ items, then many more 3.50 items.

I submitted a purchase. The site gave me a message with an error code and said that the transaction had been flagged for review by the fraud department, please resubmit the information and attempt the purchase again. So I did the next morning when I saw the transaction had still not gone through. So I attempted it again and got the same response. (In the meantime an item or two had gone on sale dropping the price of the transaction about $5.00.) I thought that the error code/fraud review was generated by my bank. But I went by my bank today and they showed two pending charges to my account (twice for the same order, although they were different prices because of the sale). The bank said most likely Renderosity would recognize the duplication and submit one charge and delete the other. So from what the bank was saying, it sounded like Renderosity had flagged my purchase for some reason or there was a software glitch. But at last check, my shopping cart is still full of the stuff, and my bank is showing two charges pending for what's in my cart. What do I do?

The Everything Fairies, Fairy, Fae - VGS ~ 48 HOURS ONLY sale doesn't appear to be loading correctly. When clicking to view the category link https://www.renderosity.com/mod/bcs/?TopID=607795 it says "We could not find any products for the specified criteria at this time."

Where the devil, on this site, can one change one's password?

Any why isn't there an easily visible way to contact customer service without having to go onto a public forum?

Site isn't identifying my past purchases as I browse the site. Makes it a tad difficult to insure I don't duplicate something if it happens to be on sale.

Dareshiranu posted at 9:14AM Sat, 24 December 2016 - #4293426

Site isn't identifying my past purchases as I browse the site. Makes it a tad difficult to insure I don't duplicate something if it happens to be on sale.

That is happening to me as well. I was about to buy something and in the back of my mind I thought I had purchased it a while back. Sure enough, I checked my account and I did buy it. I hope this can be fixed quickly.

Same here, in fact none of my recent purchases show up in my items list. If I want to find them I have to search through the orders themselves.

i tried the coupon "NEWYEAR2017P30B10" for AlterGlow 2 - Iray Lighting System,when i check out it says "You do not have permission to use this coupon.

I got a new tablet and I can't open the View tab to see the picture. I had all the settings checked on my tablet and everything is ok. Please check this issue. Thank you.

Been getting download speeds of 3 Kbps to 16 Kbps in the last 14 hours - any problems with the Renderosity website ?

Just a note. Browsing the site has been unusually slow. I compared it to my other favorite sites and they are lightning quick.

Just a note.