Trying to place an order but there are only two options: American Express and Discover, neither of which seem relevant to me. I can't take a snapshot of the results since it's a drop box, but it contains only 2 items (those listed above).

Why do your devs keep breaking stuff?

I haven't seen this because I've only been using PayPal for my purchases here the past 4 months, mostly because I had to get a new credit card, twice, in the previous several months.

It's possible Visa and MasterCard are the two that got hacked most often, so they're taking precautions.

This is fixed. Sorry for the trouble.

It worked. Thanks for passing this on to whomever.

But, I must say, the frequent programming errors give me serious concern about the professionalism for whomever is responsible for this website. I transmit credit card information through software these people are responsible for and if they can't make simple checks like "Can they actually see the blog post that this page serves" or "Let me check that I didn't accidentally prevent Visa and MasterCard from appearing in the list of available credit cards", then what sort other errors are hiding behind the scenes? Is my transaction still properly conducted or did they accidentally mess that up with a different edit? Hard to say. But, the more of these goof ups we see, the more and more concerned I become and so should everyone else.

Miss B posted at 3:55PM Mon, 27 March 2017 - #4300446

I haven't seen this because I've only been using PayPal for my purchases here the past 4 months, mostly because I had to get a new credit card, twice, in the previous several months.

It's possible Visa and MasterCard are the two that got hacked most often, so they're taking precautions.

I using paypal now because like you I had to have new credit card 2x over the last few month. It greatly concerns me.

I don't think it's a matter of Visa/Mastercard being hacked, but websites (or actual locations that accept them) are being hacked. Target, Home Depot, etc were all at fault, not the actual card companies themselves. I have no idea if the links to purchase via PayPal are more secure or not, but I highly doubt it. If someone screws up here at renderosity, then it's probably just as likely to affect any of them.

PayPal is NOT a bank. So, it's quite possible that they aren't required to go to as much trouble to protect you as the people that issue Visa and MasterCards. If there are disputed charges on a Visa card, you are legally protected against having to pay them (though, you may have to hassle with the bank to work it out). There are no guarantees that PayPal will honor your dispute, and I don't think there are any laws requiring them to do so.

mamba-negra posted at 7:12PM Mon, 27 March 2017 - #4300594

I don't think it's a matter of Visa/Mastercard being hacked, but websites (or actual locations that accept them) are being hacked. Target, Home Depot, etc were all at fault, not the actual card companies themselves. I have no idea if the links to purchase via PayPal are more secure or not, but I highly doubt it. If someone screws up here at renderosity, then it's probably just as likely to affect any of them.

PayPal is NOT a bank. So, it's quite possible that they aren't required to go to as much trouble to protect you as the people that issue Visa and MasterCards. If there are disputed charges on a Visa card, you are legally protected against having to pay them (though, you may have to hassle with the bank to work it out). There are no guarantees that PayPal will honor your dispute, and I don't think there are any laws requiring them to do so.

I KNOW that I use that card of mine in question has only ever been used at Renderosity and Daz3d . NO other store, no gas station, no ATM , no shop. It is ONLY for thses 2 stores that I buy what I need and like for my images. I was advised by my bank to use paypal from now on. It , adding my card to it.I feel MUCH saver since I am doing that and NONE of my friends that do this have ever had this trouble and they shop here and Daz3d for YEARS too. So I think these 2 stores should really check for holes in their security and they can not tell me that it is save because, as I said. My card , the card that had to be replaced 2 times where used only here at Renderosity or Daz3d.

I rather listen to my bank for advise, they would not put the money of their clients at risk if they would not think it is a much saver option.

Hi Everyone -

The programmers have secured and locked Renderosity down even more due to fraud and scams that have spread over the internet like a very bad plaque lately.

Unfortunately, with the world we now live in, there are risks every day no matter who you shop with and which method you use. We continue to do the very best we can to keep your information as secure as it can possibly be.

Warmest Regards,

KristiS posted at 8:31PM Mon, 27 March 2017 - #4300630

Hi Everyone -

The programmers have secured and locked Renderosity down even more due to fraud and scams that have spread over the internet like a very bad plaque lately.

Unfortunately, with the world we now live in, there are risks every day no matter who you shop with and which method you use. We continue to do the very best we can to keep your information as secure as it can possibly be.

Warmest Regards,

I am always having a stone in my stomach when I make a purchase either here or Daz3d, as I said in my post, my card is only used here or Daz3d and I have the same bad feeling in my stomach when I shop their. I feel MUCH better now using the paypal option. My sons and my daughter use their card ALL OVER the net to buy things for games or clothes or shoes or ... NEVER did they have this happen to them. Neither does my husband. But my card ... so sorry, but the security here and Daz3d is not good.

That must be something new-ish at DAZ, because before I stopped shopping there a couple of years ago, I never, ever had a problem using my credit card there in the 10+ plus years I was purchasing their products.

Unfortunately, I had a problem twice in a short span of time here, so using PayPal, is the way I decided to go about 4 months ago, and I haven't had a problem since.

Monday when I tried to use my debit MasterCard to purchase some new assets from the Marketplace, my card got declined with an "Exception 12 - Unable to process transaction". I know it wasn't on my end since I definitely have the funds and I been keeping track of my spending over the past month. I was wondering if there's something wrong security wise that's preventing Renderosity from accepting MasterCard?

MikeLouis posted at 12:50PM Thu, 30 March 2017 - #4300879

Monday when I tried to use my debit MasterCard to purchase some new assets from the Marketplace, my card got declined with an "Exception 12 - Unable to process transaction". I know it wasn't on my end since I definitely have the funds and I been keeping track of my spending over the past month. I was wondering if there's something wrong security wise that's preventing Renderosity from accepting MasterCard?

Keep and eye on your card charges, last time I had that the transaction went through despite the warning. If it is just pending it may disappear but there it is charged there is the possibility that you may be charged twice if you place the same order on a different card.

mamba-negra posted at 12:05PM Thu, 30 March 2017 - #4300594

I don't think it's a matter of Visa/Mastercard being hacked, but websites (or actual locations that accept them) are being hacked. Target, Home Depot, etc were all at fault, not the actual card companies themselves. I have no idea if the links to purchase via PayPal are more secure or not, but I highly doubt it. If someone screws up here at renderosity, then it's probably just as likely to affect any of them.

PayPal is NOT a bank. So, it's quite possible that they aren't required to go to as much trouble to protect you as the people that issue Visa and MasterCards. If there are disputed charges on a Visa card, you are legally protected against having to pay them (though, you may have to hassle with the bank to work it out). There are no guarantees that PayPal will honor your dispute, and I don't think there are any laws requiring them to do so.

Actually paypal has set security standards on the internet. While individual accounts may get hacked due to users being hacked for passwords, paypal's servers have never been successfully hacked, despite attempts to do so. They are constantly upgrading and increasing security.

I'll have to go back to using paypal. someone tried accessing my account on March 27th, and the only purchases I've made online with that card are here or at daz. Oh well, that just means I'll save money because that's it for online purchases for quite a while.

Not trying to apportion blame but a statement of fact -

I have one card I use solely for content purposes. Card used only four times in two months one at Daz3d and three here at Rendo. For the third time in a year my card has just been defrauded again, last time is was for almost 6000 Canadian dollars. Luckily my credit card company is monitoring it very closely but three transactions today totaling $1000+ were attempted and thankfully declined.

As I say, not pointing the finger just adding facts so buyers can make their own decisions.

3-DArena posted at 2:57PM Sat, 01 April 2017 - #4300921

mamba-negra posted at 12:05PM Thu, 30 March 2017 - #4300594

I don't think it's a matter of Visa/Mastercard being hacked, but websites (or actual locations that accept them) are being hacked. Target, Home Depot, etc were all at fault, not the actual card companies themselves. I have no idea if the links to purchase via PayPal are more secure or not, but I highly doubt it. If someone screws up here at renderosity, then it's probably just as likely to affect any of them.

PayPal is NOT a bank. So, it's quite possible that they aren't required to go to as much trouble to protect you as the people that issue Visa and MasterCards. If there are disputed charges on a Visa card, you are legally protected against having to pay them (though, you may have to hassle with the bank to work it out). There are no guarantees that PayPal will honor your dispute, and I don't think there are any laws requiring them to do so.

Actually paypal has set security standards on the internet. While individual accounts may get hacked due to users being hacked for passwords, paypal's servers have never been successfully hacked, despite attempts to do so. They are constantly upgrading and increasing security.

Thank you for this post, I feel really much saver using paypal now. I learned my lesson. sighh Only use my card here and daz3d not for any other purposes,that is my hobby and it would have cost me THOUSANDS if my bank was not so n the ball.

hornet3d posted at 3:03PM Sat, 01 April 2017 - #4301056

Not trying to apportion blame but a statement of fact -

I have one card I use solely for content purposes. Card used only four times in two months one at Daz3d and three here at Rendo. For the third time in a year my card has just been defrauded again, last time is was for almost 6000 Canadian dollars. Luckily my credit card company is monitoring it very closely but three transactions today totaling $1000+ were attempted and thankfully declined.

As I say, not pointing the finger just adding facts so buyers can make their own decisions.

I hear you :( last week it happened to me, 150 attempts using my CC was made, they managed to get £ 150 but it was since put back by my bank. Nevertheless, it reall makes you feel so vulnarable. I got a phonecall from china asking about my order for the Rolex! By that time my card had been blocked already, I told her and she thanked me for letting her know. So the even get our shipping addresses and phone numbers.

I use that card only here and daz3d.

Now using paypal and feel a whole lot better.

Have the same problem, got a warning from the creditcard company , that data was stolen from renderosity. I'm afraid to buy things now. I was wondering why i didn't get a warning from renderosity, now i see that many people have problems with the safety of renderosity i wouldt like to know what they are doing about it.

mazal50 posted at 8:44PM Sat, 01 April 2017 - #4301181

Have the same problem, got a warning from the creditcard company , that data was stolen from renderosity. I'm afraid to buy things now. I was wondering why i didn't get a warning from renderosity, now i see that many people have problems with the safety of renderosity i wouldt like to know what they are doing about it.

As I said in a previous submission, I can't be sure where the process went wrong. I do know that a few years back one fraud down to Renderosity because they made a public statement that it was some weeks after the event. The double charging recently was also from orders at Renderosity which I think was blamed on Paypal which they use even if you are using a credit card. In another thread here there appears to be an admission that there could have been a breach in the checkout process during a few days in March.

What I can be totally sure on is that I am extremely reluctant to spend any money here and have decided not to buy a number of items rather than risk my card yet again. There are only about two vendors left here who I will buy from no matter what so when they go so will I. I do not like Paypal (long story and long ago, but once bitten twice shy). So at the moment I am looking at setting up a PrePaid debt card for these rare purchases, on the basis I can only be defrauded on what I have on the card as there is no overdraft or credit facility. Has to be better than the $9000+ dollars that has been defrauded on my card in the last year or so. Happily I did not have to pay it but we all do at the end of the day and it is a real hassle every time it happens.

hornet3d posted at 11:10PM Sat, 01 April 2017 - #4301191

mazal50 posted at 8:44PM Sat, 01 April 2017 - #4301181

Have the same problem, got a warning from the creditcard company , that data was stolen from renderosity. I'm afraid to buy things now. I was wondering why i didn't get a warning from renderosity, now i see that many people have problems with the safety of renderosity i wouldt like to know what they are doing about it.

As I said in a previous submission, I can't be sure where the process went wrong. I do know that a few years back one fraud down to Renderosity because they made a public statement that it was some weeks after the event. The double charging recently was also from orders at Renderosity which I think was blamed on Paypal which they use even if you are using a credit card. In another thread here there appears to be an admission that there could have been a breach in the checkout process during a few days in March.

What I can be totally sure on is that I am extremely reluctant to spend any money here and have decided not to buy a number of items rather than risk my card yet again. There are only about two vendors left here who I will buy from no matter what so when they go so will I. I do not like Paypal (long story and long ago, but once bitten twice shy). So at the moment I am looking at setting up a PrePaid debt card for these rare purchases, on the basis I can only be defrauded on what I have on the card as there is no overdraft or credit facility. Has to be better than the $9000+ dollars that has been defrauded on my card in the last year or so. Happily I did not have to pay it but we all do at the end of the day and it is a real hassle every time it happens.

The idea for a prepaid card sounds good to me. I'm really dissapointed about al this because i'm really afraid to order something and i like doing this (yest as a hobby).

mazal50 posted at 12:12PM Sun, 02 April 2017 - #4301202

hornet3d posted at 11:10PM Sat, 01 April 2017 - #4301191

mazal50 posted at 8:44PM Sat, 01 April 2017 - #4301181

Have the same problem, got a warning from the creditcard company , that data was stolen from renderosity. I'm afraid to buy things now. I was wondering why i didn't get a warning from renderosity, now i see that many people have problems with the safety of renderosity i wouldt like to know what they are doing about it.

As I said in a previous submission, I can't be sure where the process went wrong. I do know that a few years back one fraud down to Renderosity because they made a public statement that it was some weeks after the event. The double charging recently was also from orders at Renderosity which I think was blamed on Paypal which they use even if you are using a credit card. In another thread here there appears to be an admission that there could have been a breach in the checkout process during a few days in March.

What I can be totally sure on is that I am extremely reluctant to spend any money here and have decided not to buy a number of items rather than risk my card yet again. There are only about two vendors left here who I will buy from no matter what so when they go so will I. I do not like Paypal (long story and long ago, but once bitten twice shy). So at the moment I am looking at setting up a PrePaid debt card for these rare purchases, on the basis I can only be defrauded on what I have on the card as there is no overdraft or credit facility. Has to be better than the $9000+ dollars that has been defrauded on my card in the last year or so. Happily I did not have to pay it but we all do at the end of the day and it is a real hassle every time it happens.

The idea for a prepaid card sounds good to me. I'm really dissapointed about al this because i'm really afraid to order something and i like doing this (yest as a hobby).

We are in very similar positions. As you know, there are really very few places that sell content for our hobby at hobbyist prices and, while I don't spend much here, there are occasions when something arrives in the marketplace that I could make use of. Problem is, it has now reached point where it is like playing Russian Roulette with my card and I always wonder what grief I may be bringing on my self by placing an order. The downside of the prepaid debt card is that the cost can be higher but if you choose the card wisely this extra cost can be minimal and what ever the extra cost I am happy to pay for the piece of mind without having to curtail my hobby. The big plus for the prepaid card is that any fraudster can only spend what is on the card. If you only put on the amount you have to spend any damage is limited. If it is defrauded you just close the account and start a new card without the hassle of having to go through credit checks. As the alternative is to stop spending completely I am prepared to at least give it a go.

hornet3d posted at 6:07PM Sun, 02 April 2017 - #4301267

mazal50 posted at 12:12PM Sun, 02 April 2017 - #4301202

hornet3d posted at 11:10PM Sat, 01 April 2017 - #4301191

mazal50 posted at 8:44PM Sat, 01 April 2017 - #4301181

Have the same problem, got a warning from the creditcard company , that data was stolen from renderosity. I'm afraid to buy things now. I was wondering why i didn't get a warning from renderosity, now i see that many people have problems with the safety of renderosity i wouldt like to know what they are doing about it.

As I said in a previous submission, I can't be sure where the process went wrong. I do know that a few years back one fraud down to Renderosity because they made a public statement that it was some weeks after the event. The double charging recently was also from orders at Renderosity which I think was blamed on Paypal which they use even if you are using a credit card. In another thread here there appears to be an admission that there could have been a breach in the checkout process during a few days in March.

What I can be totally sure on is that I am extremely reluctant to spend any money here and have decided not to buy a number of items rather than risk my card yet again. There are only about two vendors left here who I will buy from no matter what so when they go so will I. I do not like Paypal (long story and long ago, but once bitten twice shy). So at the moment I am looking at setting up a PrePaid debt card for these rare purchases, on the basis I can only be defrauded on what I have on the card as there is no overdraft or credit facility. Has to be better than the $9000+ dollars that has been defrauded on my card in the last year or so. Happily I did not have to pay it but we all do at the end of the day and it is a real hassle every time it happens.

The idea for a prepaid card sounds good to me. I'm really dissapointed about al this because i'm really afraid to order something and i like doing this (yest as a hobby).

We are in very similar positions. As you know, there are really very few places that sell content for our hobby at hobbyist prices and, while I don't spend much here, there are occasions when something arrives in the marketplace that I could make use of. Problem is, it has now reached point where it is like playing Russian Roulette with my card and I always wonder what grief I may be bringing on my self by placing an order. The downside of the prepaid debt card is that the cost can be higher but if you choose the card wisely this extra cost can be minimal and what ever the extra cost I am happy to pay for the piece of mind without having to curtail my hobby. The big plus for the prepaid card is that any fraudster can only spend what is on the card. If you only put on the amount you have to spend any damage is limited. If it is defrauded you just close the account and start a new card without the hassle of having to go through credit checks. As the alternative is to stop spending completely I am prepared to at least give it a go.

I'm with you on this, would not mind if the card costs a little bit more, the risk of the normal card and loosing lots of money for a hobby is not a nice idea. I would go for piece of mind. By the way i'm from the Netherlands so if my wrighting is a mess you now know why .

mazal50 posted at 6:44PM Sun, 02 April 2017 - #4301300

I'm with you on this, would not mind if the card costs a little bit more, the risk of the normal card and loosing lots of money for a hobby is not a nice idea. I would go for piece of mind. By the way i'm from the Netherlands so if my wrighting is a mess you now know why .

I didn't notice any problems with your writing and if you had not told me I would never have know you were anything but a Brit or an American.

mamba-negra posted at 11:47PM Mon, 03 April 2017 - #4300460

It worked. Thanks for passing this on to whomever.

But, I must say, the frequent programming errors give me serious concern about the professionalism for whomever is responsible for this website. I transmit credit card information through software these people are responsible for and if they can't make simple checks like "Can they actually see the blog post that this page serves" or "Let me check that I didn't accidentally prevent Visa and MasterCard from appearing in the list of available credit cards", then what sort other errors are hiding behind the scenes? Is my transaction still properly conducted or did they accidentally mess that up with a different edit? Hard to say. But, the more of these goof ups we see, the more and more concerned I become and so should everyone else.

Last week my creditcard company gave me a warning that creditcard data was stolen from renderosity, i did get a new card but i'm really concerned about the safety at renderosity.

mazal50 posted at 11:01PM Mon, 03 April 2017 - #4301458

mamba-negra posted at 11:47PM Mon, 03 April 2017 - #4300460

It worked. Thanks for passing this on to whomever.

But, I must say, the frequent programming errors give me serious concern about the professionalism for whomever is responsible for this website. I transmit credit card information through software these people are responsible for and if they can't make simple checks like "Can they actually see the blog post that this page serves" or "Let me check that I didn't accidentally prevent Visa and MasterCard from appearing in the list of available credit cards", then what sort other errors are hiding behind the scenes? Is my transaction still properly conducted or did they accidentally mess that up with a different edit? Hard to say. But, the more of these goof ups we see, the more and more concerned I become and so should everyone else.

Last week my creditcard company gave me a warning that creditcard data was stolen from renderosity, i did get a new card but i'm really concerned about the safety at renderosity.

It has happened too many times for me to continue doing this, it is around four times now in less that a year. I have already heavily restricted my purchase here. I might try a prepaid debt card here, if there is something I really want, but there is no way I am going to use a credit card here ever again.

hornet3d posted at 11:42PM Mon, 03 April 2017 - #4301462

mazal50 posted at 11:01PM Mon, 03 April 2017 - #4301458

mamba-negra posted at 11:47PM Mon, 03 April 2017 - #4300460

It worked. Thanks for passing this on to whomever.

But, I must say, the frequent programming errors give me serious concern about the professionalism for whomever is responsible for this website. I transmit credit card information through software these people are responsible for and if they can't make simple checks like "Can they actually see the blog post that this page serves" or "Let me check that I didn't accidentally prevent Visa and MasterCard from appearing in the list of available credit cards", then what sort other errors are hiding behind the scenes? Is my transaction still properly conducted or did they accidentally mess that up with a different edit? Hard to say. But, the more of these goof ups we see, the more and more concerned I become and so should everyone else.

Last week my creditcard company gave me a warning that creditcard data was stolen from renderosity, i did get a new card but i'm really concerned about the safety at renderosity.

It has happened too many times for me to continue doing this, it is around four times now in less that a year. I have already heavily restricted my purchase here. I might try a prepaid debt card here, if there is something I really want, but there is no way I am going to use a credit card here ever again.

I am with you with that.

Raindroptheelf posted at 1:41AM Tue, 04 April 2017 - #4301463

hornet3d posted at 11:42PM Mon, 03 April 2017 - #4301462

mazal50 posted at 11:01PM Mon, 03 April 2017 - #4301458

mamba-negra posted at 11:47PM Mon, 03 April 2017 - #4300460

It worked. Thanks for passing this on to whomever.

But, I must say, the frequent programming errors give me serious concern about the professionalism for whomever is responsible for this website. I transmit credit card information through software these people are responsible for and if they can't make simple checks like "Can they actually see the blog post that this page serves" or "Let me check that I didn't accidentally prevent Visa and MasterCard from appearing in the list of available credit cards", then what sort other errors are hiding behind the scenes? Is my transaction still properly conducted or did they accidentally mess that up with a different edit? Hard to say. But, the more of these goof ups we see, the more and more concerned I become and so should everyone else.

Last week my creditcard company gave me a warning that creditcard data was stolen from renderosity, i did get a new card but i'm really concerned about the safety at renderosity.

It has happened too many times for me to continue doing this, it is around four times now in less that a year. I have already heavily restricted my purchase here. I might try a prepaid debt card here, if there is something I really want, but there is no way I am going to use a credit card here ever again.

I am with you with that.

Me to, prepaid card i would try.

mazal50 posted at 10:01PM Mon, 03 April 2017 - #4301458

mamba-negra posted at 11:47PM Mon, 03 April 2017 - #4300460

It worked. Thanks for passing this on to whomever.

But, I must say, the frequent programming errors give me serious concern about the professionalism for whomever is responsible for this website. I transmit credit card information through software these people are responsible for and if they can't make simple checks like "Can they actually see the blog post that this page serves" or "Let me check that I didn't accidentally prevent Visa and MasterCard from appearing in the list of available credit cards", then what sort other errors are hiding behind the scenes? Is my transaction still properly conducted or did they accidentally mess that up with a different edit? Hard to say. But, the more of these goof ups we see, the more and more concerned I become and so should everyone else.

Last week my creditcard company gave me a warning that creditcard data was stolen from renderosity, i did get a new card but i'm really concerned about the safety at renderosity.

What sort of card tells you who was responsible for a stolen card #? Was it one of those that generates a unique card number for each purchase?

Clearly there are a number of people that are concerned about the security here, difficult to quantify the number but vendors must already be missing out on sales. I know there have been a couple items each month that have had me reaching for my card where I have decided against buying because I did not want to take the risk.

mamba-negra posted at 11:58AM Tue, 04 April 2017 - #4301480

mazal50 posted at 10:01PM Mon, 03 April 2017 - #4301458

mamba-negra posted at 11:47PM Mon, 03 April 2017 - #4300460

It worked. Thanks for passing this on to whomever.

But, I must say, the frequent programming errors give me serious concern about the professionalism for whomever is responsible for this website. I transmit credit card information through software these people are responsible for and if they can't make simple checks like "Can they actually see the blog post that this page serves" or "Let me check that I didn't accidentally prevent Visa and MasterCard from appearing in the list of available credit cards", then what sort other errors are hiding behind the scenes? Is my transaction still properly conducted or did they accidentally mess that up with a different edit? Hard to say. But, the more of these goof ups we see, the more and more concerned I become and so should everyone else.

Last week my creditcard company gave me a warning that creditcard data was stolen from renderosity, i did get a new card but i'm really concerned about the safety at renderosity.

What sort of card tells you who was responsible for a stolen card #? Was it one of those that generates a unique card number for each purchase?

I am certainly not in a position to say categorically that it was Renderosity at fault this time around, although someone did state they had an email from them stating there could have been a possible breach in the purchasing procedure. What I do know it that Renderosity was certainly the cause of my grief when this first started because they made a public statement admitting it, rather belatedly but I still give them credit for coming clean.

The double charges of a month or so ago was blamed on Paypal but they were still the result of shopping here. Now my cards have been done again, and they were only used here and at Daz, luckily it was trapped quite quickly as last time around someone charged over 6000 Canadian Dollars to my card. Happily I did not have to pay that, well at least not so far, but somewhere down the line someone lost out on a sale of goods to that value and really only because I use my cards fund a hobby, hardly seems fair.

I do 3D art for a hobby and for pleasure but all this hassle is no fun at all so I have to call a halt to it some way. The prepaid card is my last gasp before I give up in Renderosity entirely.

One other point that may or may not be related, my virus checker has a feature whereby it will only allow one connection to a bank site, So if I log into my bank site any other attempt to long into another bank site is blocked. The feature is automatic so that, as soon as it recognises a bank site I get the warning the block is in place. For the last week or so that feature has been triggered when I enter Renderosity, even the forums, This never used to be the case and it is the only non-bank site that does this.

mamba-negra posted at 5:55PM Tue, 04 April 2017 - #4301480

mazal50 posted at 10:01PM Mon, 03 April 2017 - #4301458

mamba-negra posted at 11:47PM Mon, 03 April 2017 - #4300460

It worked. Thanks for passing this on to whomever.

But, I must say, the frequent programming errors give me serious concern about the professionalism for whomever is responsible for this website. I transmit credit card information through software these people are responsible for and if they can't make simple checks like "Can they actually see the blog post that this page serves" or "Let me check that I didn't accidentally prevent Visa and MasterCard from appearing in the list of available credit cards", then what sort other errors are hiding behind the scenes? Is my transaction still properly conducted or did they accidentally mess that up with a different edit? Hard to say. But, the more of these goof ups we see, the more and more concerned I become and so should everyone else.

Last week my creditcard company gave me a warning that creditcard data was stolen from renderosity, i did get a new card but i'm really concerned about the safety at renderosity.

What sort of card tells you who was responsible for a stolen card #? Was it one of those that generates a unique card number for each purchase?

No, mastercard.

hornet3d posted at 6:02PM Tue, 04 April 2017 - #4301500

One other point that may or may not be related, my virus checker has a feature whereby it will only allow one connection to a bank site, So if I log into my bank site any other attempt to long into another bank site is blocked. The feature is automatic so that, as soon as it recognises a bank site I get the warning the block is in place. For the last week or so that feature has been triggered when I enter Renderosity, even the forums, This never used to be the case and it is the only non-bank site that does this.

After i contacted renderosity about the fact that creditcard data was stolen i got the following email.

Dear Renderosity Customer,

Recently, we became aware of a potential compromise to our store check-out process that may have exposed personal information such as customer name, address, and credit card. After a thorough investigation, our team has determined that the exposure began on March 9, 2017 at approximately 4:39pm (cst) and was resolved by staff on March 12, 2017 at approximately 1:28pm (cdt). Renderosity does not store credit card information as a matter of policy so this only affected orders placed during the time-frame detailed above.

Renderosity deeply regrets that this incident occurred. We have implemented additional security measures as a result of this event. Also, we continue to offer an alternative checkout process via the PayPal service that is widely used and highly secure.

For your protection, we recommend that you contact your bank or credit card company and make them aware that your card details may have been compromised.

For further information and assistance, please contact store@renderosity.com.

Regards, Tommy Lemon VP of Renderosity

I don't want to put renderosity down but they do not give a warning to their customers until customers contact them.

mazal50 posted at 11:57AM Wed, 05 April 2017 - #4301559

hornet3d posted at 6:02PM Tue, 04 April 2017 - #4301500

One other point that may or may not be related, my virus checker has a feature whereby it will only allow one connection to a bank site, So if I log into my bank site any other attempt to long into another bank site is blocked. The feature is automatic so that, as soon as it recognises a bank site I get the warning the block is in place. For the last week or so that feature has been triggered when I enter Renderosity, even the forums, This never used to be the case and it is the only non-bank site that does this.

After i contacted renderosity about the fact that creditcard data was stolen i got the following email.

Dear Renderosity Customer,

Recently, we became aware of a potential compromise to our store check-out process that may have exposed personal information such as customer name, address, and credit card. After a thorough investigation, our team has determined that the exposure began on March 9, 2017 at approximately 4:39pm (cst) and was resolved by staff on March 12, 2017 at approximately 1:28pm (cdt). Renderosity does not store credit card information as a matter of policy so this only affected orders placed during the time-frame detailed above.

Renderosity deeply regrets that this incident occurred. We have implemented additional security measures as a result of this event. Also, we continue to offer an alternative checkout process via the PayPal service that is widely used and highly secure.

For your protection, we recommend that you contact your bank or credit card company and make them aware that your card details may have been compromised.

For further information and assistance, please contact store@renderosity.com.

Regards, Tommy Lemon VP of Renderosity

I don't want to put renderosity down but they do not give a warning to their customers until customers contact them.

True, most of us found out about it from our credit card company long before Rendersosity decided to go public.

mazal50 posted at 2:45PM Wed, 05 April 2017 - #4301559

hornet3d posted at 6:02PM Tue, 04 April 2017 - #4301500

One other point that may or may not be related, my virus checker has a feature whereby it will only allow one connection to a bank site, So if I log into my bank site any other attempt to long into another bank site is blocked. The feature is automatic so that, as soon as it recognises a bank site I get the warning the block is in place. For the last week or so that feature has been triggered when I enter Renderosity, even the forums, This never used to be the case and it is the only non-bank site that does this.

After i contacted renderosity about the fact that creditcard data was stolen i got the following email.

Dear Renderosity Customer,

Recently, we became aware of a potential compromise to our store check-out process that may have exposed personal information such as customer name, address, and credit card. After a thorough investigation, our team has determined that the exposure began on March 9, 2017 at approximately 4:39pm (cst) and was resolved by staff on March 12, 2017 at approximately 1:28pm (cdt). Renderosity does not store credit card information as a matter of policy so this only affected orders placed during the time-frame detailed above.

Renderosity deeply regrets that this incident occurred. We have implemented additional security measures as a result of this event. Also, we continue to offer an alternative checkout process via the PayPal service that is widely used and highly secure.

For your protection, we recommend that you contact your bank or credit card company and make them aware that your card details may have been compromised.

For further information and assistance, please contact store@renderosity.com.

Regards, Tommy Lemon VP of Renderosity

I don't want to put renderosity down but they do not give a warning to their customers until customers contact them.

The more worrying part of the official statement is that, with the exception of the dates, it is almost a direct copy of the statement made over a year ago when it last happened to me. Clearly whatever changes they put in place then did not work so should we be any more confident the changes made this time will have any effect.

hornet3d posted at 6:10PM Wed, 05 April 2017 - #4301645

mazal50 posted at 2:45PM Wed, 05 April 2017 - #4301559

hornet3d posted at 6:02PM Tue, 04 April 2017 - #4301500

One other point that may or may not be related, my virus checker has a feature whereby it will only allow one connection to a bank site, So if I log into my bank site any other attempt to long into another bank site is blocked. The feature is automatic so that, as soon as it recognises a bank site I get the warning the block is in place. For the last week or so that feature has been triggered when I enter Renderosity, even the forums, This never used to be the case and it is the only non-bank site that does this.

After i contacted renderosity about the fact that creditcard data was stolen i got the following email.

Dear Renderosity Customer,

Recently, we became aware of a potential compromise to our store check-out process that may have exposed personal information such as customer name, address, and credit card. After a thorough investigation, our team has determined that the exposure began on March 9, 2017 at approximately 4:39pm (cst) and was resolved by staff on March 12, 2017 at approximately 1:28pm (cdt). Renderosity does not store credit card information as a matter of policy so this only affected orders placed during the time-frame detailed above.

Renderosity deeply regrets that this incident occurred. We have implemented additional security measures as a result of this event. Also, we continue to offer an alternative checkout process via the PayPal service that is widely used and highly secure.

For your protection, we recommend that you contact your bank or credit card company and make them aware that your card details may have been compromised.

For further information and assistance, please contact store@renderosity.com.

Regards, Tommy Lemon VP of Renderosity

I don't want to put renderosity down but they do not give a warning to their customers until customers contact them.

The more worrying part of the official statement is that, with the exception of the dates, it is almost a direct copy of the statement made over a year ago when it last happened to me. Clearly whatever changes they put in place then did not work so should we be any more confident the changes made this time will have any effect. I'm not confident and i'm not bying anything at this moment.

mazal50 posted at 3:15PM Wed, 05 April 2017 - #4301202

hornet3d posted at 11:10PM Sat, 01 April 2017 - #4301191

mazal50 posted at 8:44PM Sat, 01 April 2017 - #4301181

Have the same problem, got a warning from the creditcard company , that data was stolen from renderosity. I'm afraid to buy things now. I was wondering why i didn't get a warning from renderosity, now i see that many people have problems with the safety of renderosity i wouldt like to know what they are doing about it.

As I said in a previous submission, I can't be sure where the process went wrong. I do know that a few years back one fraud down to Renderosity because they made a public statement that it was some weeks after the event. The double charging recently was also from orders at Renderosity which I think was blamed on Paypal which they use even if you are using a credit card. In another thread here there appears to be an admission that there could have been a breach in the checkout process during a few days in March.

What I can be totally sure on is that I am extremely reluctant to spend any money here and have decided not to buy a number of items rather than risk my card yet again. There are only about two vendors left here who I will buy from no matter what so when they go so will I. I do not like Paypal (long story and long ago, but once bitten twice shy). So at the moment I am looking at setting up a PrePaid debt card for these rare purchases, on the basis I can only be defrauded on what I have on the card as there is no overdraft or credit facility. Has to be better than the $9000+ dollars that has been defrauded on my card in the last year or so. Happily I did not have to pay it but we all do at the end of the day and it is a real hassle every time it happens.

The idea for a prepaid card sounds good to me. I'm really dissapointed about al this because i'm really afraid to order something and i like doing this (yest as a hobby).

The problem that I've found with Pre-paid debit cards here at Renderosity is that they can be declined without explanation (other than a code which means nothing to the average user) and still the company puts a hold on them. If you think you mis-typed, the hold goes on a second time, third time, etc. In theory the hold is released in three days to a week or so, but there is no transparency and it's a death knell if your whole purpose was to buy something on sale at Renderosity, as I wish to do today. Holds are supposed to be for credit cards, not debit cards, and yet it happens anyway by whomever is doing their transactions. And so far it seems there is nothing the staff can do except initially deny a problem exists and then later apologize for my loss. To my knowledge they have never offered anyone a reimbursement, and the time I helped by turning over all my debit card information including access codes they never even said thank you for my assistance. Some sort of appreciation would have been nice.

In the meantime hackers can race to your card and drain it as soon as the hold is released. So far I've never had this happen anywhere else.

What's the saying? Fool me once, shame on you. Fool me twice, shame on me?

I'm inclined to try and make one more purchase today doing so with a debit card I will put money towards

I have to agree with others, that I'm very afraid to do any kind of shopping here anymore. My CC information has been stolen twice in the last 4 months, and both times Renderosity has been a strong suspect. Other places where I've been using my card is netflix and steam, and I have quite a lot more faith on those companies currently. I'm afraid I have to stop all my shopping here until Renderosity takes security seriously.

consumer573 posted at 1:00AM Thu, 06 April 2017 - #4301687

mazal50 posted at 3:15PM Wed, 05 April 2017 - #4301202

hornet3d posted at 11:10PM Sat, 01 April 2017 - #4301191

mazal50 posted at 8:44PM Sat, 01 April 2017 - #4301181

Have the same problem, got a warning from the creditcard company , that data was stolen from renderosity. I'm afraid to buy things now. I was wondering why i didn't get a warning from renderosity, now i see that many people have problems with the safety of renderosity i wouldt like to know what they are doing about it.

As I said in a previous submission, I can't be sure where the process went wrong. I do know that a few years back one fraud down to Renderosity because they made a public statement that it was some weeks after the event. The double charging recently was also from orders at Renderosity which I think was blamed on Paypal which they use even if you are using a credit card. In another thread here there appears to be an admission that there could have been a breach in the checkout process during a few days in March.

What I can be totally sure on is that I am extremely reluctant to spend any money here and have decided not to buy a number of items rather than risk my card yet again. There are only about two vendors left here who I will buy from no matter what so when they go so will I. I do not like Paypal (long story and long ago, but once bitten twice shy). So at the moment I am looking at setting up a PrePaid debt card for these rare purchases, on the basis I can only be defrauded on what I have on the card as there is no overdraft or credit facility. Has to be better than the $9000+ dollars that has been defrauded on my card in the last year or so. Happily I did not have to pay it but we all do at the end of the day and it is a real hassle every time it happens.

The idea for a prepaid card sounds good to me. I'm really dissapointed about al this because i'm really afraid to order something and i like doing this (yest as a hobby).

The problem that I've found with Pre-paid debit cards here at Renderosity is that they can be declined without explanation (other than a code which means nothing to the average user) and still the company puts a hold on them. If you think you mis-typed, the hold goes on a second time, third time, etc. In theory the hold is released in three days to a week or so, but there is no transparency and it's a death knell if your whole purpose was to buy something on sale at Renderosity, as I wish to do today. Holds are supposed to be for credit cards, not debit cards, and yet it happens anyway by whomever is doing their transactions. And so far it seems there is nothing the staff can do except initially deny a problem exists and then later apologize for my loss. To my knowledge they have never offered anyone a reimbursement, and the time I helped by turning over all my debit card information including access codes they never even said thank you for my assistance. Some sort of appreciation would have been nice.

In the meantime hackers can race to your card and drain it as soon as the hold is released. So far I've never had this happen anywhere else.

What's the saying? Fool me once, shame on you. Fool me twice, shame on me?

I'm inclined to try and make one more purchase today doing so with a debit card I will put money towards

The more i read from people here, the more afraid i am to purchase something !!!

Mendoman posted at 1:02AM Thu, 06 April 2017 - #4301711

I have to agree with others, that I'm very afraid to do any kind of shopping here anymore. My CC information has been stolen twice in the last 4 months, and both times Renderosity has been a strong suspect. Other places where I've been using my card is netflix and steam, and I have quite a lot more faith on those companies currently. I'm afraid I have to stop all my shopping here until Renderosity takes security seriously.

I'm with you on this !!!

Mendoman posted at 11:58AM Thu, 06 April 2017 - #4301711

I have to agree with others, that I'm very afraid to do any kind of shopping here anymore. My CC information has been stolen twice in the last 4 months, and both times Renderosity has been a strong suspect. Other places where I've been using my card is netflix and steam, and I have quite a lot more faith on those companies currently. I'm afraid I have to stop all my shopping here until Renderosity takes security seriously.

If you placed an order between March 9th and 12th, Renderosity is more a dead cert than a strong suspect.

hornet3d posted at 2:37PM Thu, 06 April 2017 - #4301500

One other point that may or may not be related, my virus checker has a feature whereby it will only allow one connection to a bank site, So if I log into my bank site any other attempt to long into another bank site is blocked. The feature is automatic so that, as soon as it recognises a bank site I get the warning the block is in place. For the last week or so that feature has been triggered when I enter Renderosity, even the forums, This never used to be the case and it is the only non-bank site that does this.

May I ask what virus checker you are using? I would like to get it too. I am so paranoid now.

Raindroptheelf posted at 2:50PM Thu, 06 April 2017 - #4301760

hornet3d posted at 2:37PM Thu, 06 April 2017 - #4301500

One other point that may or may not be related, my virus checker has a feature whereby it will only allow one connection to a bank site, So if I log into my bank site any other attempt to long into another bank site is blocked. The feature is automatic so that, as soon as it recognises a bank site I get the warning the block is in place. For the last week or so that feature has been triggered when I enter Renderosity, even the forums, This never used to be the case and it is the only non-bank site that does this.

May I ask what virus checker you are using? I would like to get it too. I am so paranoid now.

F-secure, I use Virgin for my broadband services and so it was free for the first year. It seemed to work well in that year and so I paid up for a second. Unfortunately it is no defense against Renderosity though.

hornet3d posted at 3:36PM Thu, 06 April 2017 - #4301762

Raindroptheelf posted at 2:50PM Thu, 06 April 2017 - #4301760

hornet3d posted at 2:37PM Thu, 06 April 2017 - #4301500

One other point that may or may not be related, my virus checker has a feature whereby it will only allow one connection to a bank site, So if I log into my bank site any other attempt to long into another bank site is blocked. The feature is automatic so that, as soon as it recognises a bank site I get the warning the block is in place. For the last week or so that feature has been triggered when I enter Renderosity, even the forums, This never used to be the case and it is the only non-bank site that does this.

May I ask what virus checker you are using? I would like to get it too. I am so paranoid now.

F-secure, I use Virgin for my broadband services and so it was free for the first year. It seemed to work well in that year and so I paid up for a second. Unfortunately it is no defense against Renderosity though.

Oh I see. sighhh I am to paranoid buying here even now that I use paypal. It is sad but it happend one time to often to me that my card and account info was skimmed.

Raindroptheelf posted at 3:59PM Thu, 06 April 2017 - #4301766

hornet3d posted at 3:36PM Thu, 06 April 2017 - #4301762

Raindroptheelf posted at 2:50PM Thu, 06 April 2017 - #4301760

hornet3d posted at 2:37PM Thu, 06 April 2017 - #4301500

One other point that may or may not be related, my virus checker has a feature whereby it will only allow one connection to a bank site, So if I log into my bank site any other attempt to long into another bank site is blocked. The feature is automatic so that, as soon as it recognises a bank site I get the warning the block is in place. For the last week or so that feature has been triggered when I enter Renderosity, even the forums, This never used to be the case and it is the only non-bank site that does this.

May I ask what virus checker you are using? I would like to get it too. I am so paranoid now.

F-secure, I use Virgin for my broadband services and so it was free for the first year. It seemed to work well in that year and so I paid up for a second. Unfortunately it is no defense against Renderosity though.

Oh I see. sighhh I am to paranoid buying here even now that I use paypal. It is sad but it happend one time to often to me that my card and account info was skimmed.

Believe me I really do share your concern. My two biggest problems with this is that, once the breach occurs there is access to sizable funds, up to the limits of my credit card, and the fact I have the hassle of cancelling the cards and then changing any subscriptions and direct debits to and from that card. Many do use Paypal without a problem, here you have little choice because Renderosity uses Paypal to process the payment irrespective of what card you use. I dislike Paypal for something that happen a long time ago, they may have changed, but once trust is lost it is difficult to regain. Even if I did use Paypal I don't see it helps on my two main concerns if it is breached.

My plan going forward is to set up a prepaid direct debit card, something I am in the process of doing and then just topping that card up with the correct amount for any purchase. That appears to solve the problem in that if the security is breached the fraudsters only have access to small amount that is there and only while it is there. There is no over draft facility and no credit so the liability is limited to available funds. If it is breached I do not have to change any credit card details, the worst I might have to do is cancel and start a completely new card. The final plus is, if I only use it here I and it is defrauded, I will know Renderosity have fouled up again and not have to await for weeks for them to admit it.

The prepaid card is the last attempt at continuing to shop here, if this fails I will just block all access to this site on my PC and never come here again..

mamba-negra posted at 12:45AM Wed, 12 April 2017 - #4300460

It worked. Thanks for passing this on to whomever.

But, I must say, the frequent programming errors give me serious concern about the professionalism for whomever is responsible for this website. I transmit credit card information through software these people are responsible for and if they can't make simple checks like "Can they actually see the blog post that this page serves" or "Let me check that I didn't accidentally prevent Visa and MasterCard from appearing in the list of available credit cards", then what sort other errors are hiding behind the scenes? Is my transaction still properly conducted or did they accidentally mess that up with a different edit? Hard to say. But, the more of these goof ups we see, the more and more concerned I become and so should everyone else.

A new thread has begon, again about safety at Renderosity. https://www.renderosity.com/mod/forumpro/?thread_id=2912125

hornet3d posted at 12:47AM Wed, 12 April 2017 - #4301768

Raindroptheelf posted at 3:59PM Thu, 06 April 2017 - #4301766

hornet3d posted at 3:36PM Thu, 06 April 2017 - #4301762

Raindroptheelf posted at 2:50PM Thu, 06 April 2017 - #4301760

hornet3d posted at 2:37PM Thu, 06 April 2017 - #4301500

One other point that may or may not be related, my virus checker has a feature whereby it will only allow one connection to a bank site, So if I log into my bank site any other attempt to long into another bank site is blocked. The feature is automatic so that, as soon as it recognises a bank site I get the warning the block is in place. For the last week or so that feature has been triggered when I enter Renderosity, even the forums, This never used to be the case and it is the only non-bank site that does this.

May I ask what virus checker you are using? I would like to get it too. I am so paranoid now.

F-secure, I use Virgin for my broadband services and so it was free for the first year. It seemed to work well in that year and so I paid up for a second. Unfortunately it is no defense against Renderosity though.

Oh I see. sighhh I am to paranoid buying here even now that I use paypal. It is sad but it happend one time to often to me that my card and account info was skimmed.

Believe me I really do share your concern. My two biggest problems with this is that, once the breach occurs there is access to sizable funds, up to the limits of my credit card, and the fact I have the hassle of cancelling the cards and then changing any subscriptions and direct debits to and from that card. Many do use Paypal without a problem, here you have little choice because Renderosity uses Paypal to process the payment irrespective of what card you use. I dislike Paypal for something that happen a long time ago, they may have changed, but once trust is lost it is difficult to regain. Even if I did use Paypal I don't see it helps on my two main concerns if it is breached.

My plan going forward is to set up a prepaid direct debit card, something I am in the process of doing and then just topping that card up with the correct amount for any purchase. That appears to solve the problem in that if the security is breached the fraudsters only have access to small amount that is there and only while it is there. There is no over draft facility and no credit so the liability is limited to available funds. If it is breached I do not have to change any credit card details, the worst I might have to do is cancel and start a completely new card. The final plus is, if I only use it here I and it is defrauded, I will know Renderosity have fouled up again and not have to await for weeks for them to admit it.

The prepaid card is the last attempt at continuing to shop here, if this fails I will just block all access to this site on my PC and never come here again..

A new thread has opend, again about safety. https://www.renderosity.com/mod/forumpro/?thread_id=2912125

Raindroptheelf posted at 12:49AM Wed, 12 April 2017 - #4301766

hornet3d posted at 3:36PM Thu, 06 April 2017 - #4301762

Raindroptheelf posted at 2:50PM Thu, 06 April 2017 - #4301760

hornet3d posted at 2:37PM Thu, 06 April 2017 - #4301500

One other point that may or may not be related, my virus checker has a feature whereby it will only allow one connection to a bank site, So if I log into my bank site any other attempt to long into another bank site is blocked. The feature is automatic so that, as soon as it recognises a bank site I get the warning the block is in place. For the last week or so that feature has been triggered when I enter Renderosity, even the forums, This never used to be the case and it is the only non-bank site that does this.

May I ask what virus checker you are using? I would like to get it too. I am so paranoid now.

F-secure, I use Virgin for my broadband services and so it was free for the first year. It seemed to work well in that year and so I paid up for a second. Unfortunately it is no defense against Renderosity though.

Oh I see. sighhh I am to paranoid buying here even now that I use paypal. It is sad but it happend one time to often to me that my card and account info was skimmed.

New thread about safety again. https://www.renderosity.com/mod/forumpro/?thread_id=2912125

Mendoman posted at 12:50AM Wed, 12 April 2017 - #4301711

I have to agree with others, that I'm very afraid to do any kind of shopping here anymore. My CC information has been stolen twice in the last 4 months, and both times Renderosity has been a strong suspect. Other places where I've been using my card is netflix and steam, and I have quite a lot more faith on those companies currently. I'm afraid I have to stop all my shopping here until Renderosity takes security seriously.

New thread has opened, about safety again. https://www.renderosity.com/mod/forumpro/?thread_id=2912125

consumer573 posted at 12:52AM Wed, 12 April 2017 - #4301687

mazal50 posted at 3:15PM Wed, 05 April 2017 - #4301202

hornet3d posted at 11:10PM Sat, 01 April 2017 - #4301191

mazal50 posted at 8:44PM Sat, 01 April 2017 - #4301181

Have the same problem, got a warning from the creditcard company , that data was stolen from renderosity. I'm afraid to buy things now. I was wondering why i didn't get a warning from renderosity, now i see that many people have problems with the safety of renderosity i wouldt like to know what they are doing about it.

As I said in a previous submission, I can't be sure where the process went wrong. I do know that a few years back one fraud down to Renderosity because they made a public statement that it was some weeks after the event. The double charging recently was also from orders at Renderosity which I think was blamed on Paypal which they use even if you are using a credit card. In another thread here there appears to be an admission that there could have been a breach in the checkout process during a few days in March.

What I can be totally sure on is that I am extremely reluctant to spend any money here and have decided not to buy a number of items rather than risk my card yet again. There are only about two vendors left here who I will buy from no matter what so when they go so will I. I do not like Paypal (long story and long ago, but once bitten twice shy). So at the moment I am looking at setting up a PrePaid debt card for these rare purchases, on the basis I can only be defrauded on what I have on the card as there is no overdraft or credit facility. Has to be better than the $9000+ dollars that has been defrauded on my card in the last year or so. Happily I did not have to pay it but we all do at the end of the day and it is a real hassle every time it happens.

The idea for a prepaid card sounds good to me. I'm really dissapointed about al this because i'm really afraid to order something and i like doing this (yest as a hobby).

The problem that I've found with Pre-paid debit cards here at Renderosity is that they can be declined without explanation (other than a code which means nothing to the average user) and still the company puts a hold on them. If you think you mis-typed, the hold goes on a second time, third time, etc. In theory the hold is released in three days to a week or so, but there is no transparency and it's a death knell if your whole purpose was to buy something on sale at Renderosity, as I wish to do today. Holds are supposed to be for credit cards, not debit cards, and yet it happens anyway by whomever is doing their transactions. And so far it seems there is nothing the staff can do except initially deny a problem exists and then later apologize for my loss. To my knowledge they have never offered anyone a reimbursement, and the time I helped by turning over all my debit card information including access codes they never even said thank you for my assistance. Some sort of appreciation would have been nice.

In the meantime hackers can race to your card and drain it as soon as the hold is released. So far I've never had this happen anywhere else.

What's the saying? Fool me once, shame on you. Fool me twice, shame on me?

I'm inclined to try and make one more purchase today doing so with a debit card I will put money towards

New thread has bin opened, about safety again. https://www.renderosity.com/mod/forumpro/?thread_id=2912125

I just tried using my debit MasterCard to pay for my order, and it was declined yet again with no apparent explanation. It Renderosity wants to keep its customers, it should strongly consider switching to a different transaction service for their credit and debit card customers.